Job type regular / permanent
Full job description
Department executive programs job posted on dec 3, 2020 employee type permanent experience range 2 years - 5 years designation: senior executive/ associate manager - customer success
Preparing periodic reports and managing key business metrics that impact customer experience.
Ensure that quality standards are being met.
Communicate with key teams in support of customer issues and questions
Interact with customers to provide and process information in response to inquiries, and concerns
Control resources and use assets to achieve qualitative and quantitative goals
Supporting customers on online learning access, platform management and handling queries around program logistics etc.
Relationship building with alumni to enhance positive word of mouth
Desired candidate profile
Graduate with min3 years of relevant experience (mba preferred)
Excellent verbal and written communication skills, analytical & problem solving skills
Ability to work effectively and collaboratively in a fast-paced environment and in an ambiguous work environment
Career opportunity and benefits
Work closely with top academic and corporate brands (iit, iiit, iim, iisc, google, pega, ...)
Work with a leading deep-tech brand in the country
Be at the forefront of new-age deeptech education for professionals
Attractive compensation package and incentives policy
We partner with top academic institutions and global corporations to bring highly trusted deeptech programs to experienced and emerging professionalsOur patent-pending, ai-powered, digital learning platform enables a perfect blend of high-end academics and industry-leading practitioner experienceOur programs consistently have among the highest engagement rates and customer delight in the deeptech learning industry.
Posted 9 days ago