Job details
Job type full-time
Full job description
Opentext - the information company
As the information company, our mission at opentext is to create software solutions and deliver services that redefine the future of digitalBe part of a winning team that leads the way in enterprise information management.
The technical account manager/lead consultant serves as a full-time dedicated customer resource to support the continuous deployments and operations of the bricata platformIn this role, you will work alongside customer stakeholders, engineers, and operations personnel to serve as the primary point of contact for all bricata-related mattersYou will provide on-the-ground oversight for integrations, tuning and customizations, and work to optimize bricata usage and effectiveness by actively supporting ongoing cybersecurity mission at the customer.
What you are great at: #li-remote
Work directly with the customer, serving as their primary point of contact to help navigate day to day system operations and use, implement best practices, and accelerate enterprise-wide adoption of the solution
Collaborate with customer operations and engineering teams to build out an in-depth understanding of their environment, security program business needs and ongoing activities
Provide on the job cross training for customer personnel to enable the customer to efficiently use the bricata platform in the customer’s environment
Development and implementation of custom zeek scripts and/or suricata rules tailored for the customer environment
Advocate on behalf of the customer to ensure their needs are visible and understood by our support, product, and engineering teams
Triage inbound tier 1 & 2 support cases, resolving them independently and/or guiding them through backline support engineering
Proactively communicate product releases, enhancements, and industry relevant news to maximize the platforms impact and effectiveness
Develop and maintain a strong on-going meeting cadence with customer leadership, stakeholders and teams throughout the onboarding, deployment, adoption, and expansion phases of the customer lifecycle:
Weekly calls with stakeholder
Quarterly business reviews
Ad-hoc meetings to facilitate best practices, support triage, and impromptu training
Engage with account executives to identify expansion opportunities and align sales efforts with customer needs
What it takes:
3+ years of direct experience in cybersecurity and network defense
3+ years of experience in customer success and/or customer support related positions
Experience deploying, managing, and writing custom rules for suricata
Experience deploying, managing, and writing custom scripts for zeek (formerly bro)
Familiarity with large enterprise network and security operations and programs, to include:
Soc operations
Incident response and incident investigation lifecycles
Network intrusion detection systems
Network security monitoring
Network support and troubleshooting
Familiarity with contemporary enterprise change management processes
Thorough understanding of tcp/ip networking and common application-layer protocols
Proficient in the use of linux command shell and interpreted scripting languages such as bash and python
A demonstrated track record of owning complex initiatives and producing successful outcomes
In-depth knowledge of common operating systems and security solutions
Knowledge of the cyber threat landscape as it applies to industry verticals such as financial services, healthcare, and government
Excellent verbal and written communication skills
Experience presenting in front of small to medium sized groups ranging from executive leadership to technical audiences like engineering and cyber operations teams
Driven, team-focused and customer service-oriented with ability to articulate customer needs to bricata engineering and customer experience leadership teams
Education: bachelor`s degree and/or 5 years related work experience
While opentext is an equal opportunity employer, our efforts to build an inclusive work environment go beyond simply complying with applicable lawsOur employment equity and diversity policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable lawsShould you require accommodations during the selection process, please contact accomodationrequests@opentext.com.
Additionally, opentext, as a proud us federal contractor, may be subject in the future to executive order 14042 requiring all us employees (in office or virtual) be fully vaccinatedThe executive order is current stayed pending litigationIf the stay is lifted and the executive order goes into effect, all employees will be required to comply with the requirement to either be fully vaccinated or obtain an approved medical or religious exemption.
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