Salary $20 - $28 an hour job type full-time contract number of hires for this role 1
Us work authorization (preferred)
Full job description
You will work firsthand with our valued customers to address their concerns where analysis of difficult connectivity issues requires in-depth evaluationYou’re a critical thinker in understanding the methods, techniques, and evaluation criteria for diagnosing and resolving customers’ home network concernsYou’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
Your customer-first approach will guide you throughout the roleYou’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Provide consumer level networking support and troubleshooting, applying best-practice methodologies to drive resolution
Handle customer support contacts ensure issues are recorded, tracked, and resolved in a timely manner
Use root cause analysis and fault isolation skills to diagnose and tackle network issues
Work to diagnose, reproduce, and qualify critical customer issues
Provide escalation assistance for complex customer networking issues
Provide quantitative feedback to improve support strategy, technical content, and troubleshooting protocols
Exceptional team player with strong willingness to collaborate
Minimum 2 years experience in a technical role providing installation, troubleshooting, diagnosing, and/or resolutions regarding home network connectivity issues
Experience with troubleshooting wifi routers, smart home devices, iot connectivity
Required experience with tcp/ip
Experience with security a plus (ipsec, ssl-vpn, nat, gre)
Experience with jira and confluence a plus
Candidate should be willing to work in texas.
Job types: full-time, contract
Salary: $20.00 - $28.00 per hour
Work location: remote