Manager, Deal Desk

Our vision: the worldSubscribed.

Customers have changedThey`re looking for new ways to engage with businessesConsumers today have a new set of expectationsThey want outcomes, not ownershipCustomization, not generalizationConstant improvement, not planned obsolescence.

In the old world (let`s call it the product economy) it was all about thingsAcquiring new customers, shipping commodities, billing for one-time transactionsBut in today`s new era, it`s all about relationshipsMore and more customers are becoming subscribers because subscription experiences built around services meet consumers` needs better than the static offerings or a single product.

Our vision is `the world subscribed` where one day every company will be a part of the subscription economy® (a phrase coined by our ceo, tien tzuo and author of the best selling book subscribed).

As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!

The team

Global deal desk team

Your mission: zuora is looking for a customer-centric attitude and appreciation for working collaboratively in a fast-paced environment with cross functional teams in our quote-to-cash process with emphasis on quoting, order management, and provisioning.

The opportunity

The desired candidate, preferably with > 6 years experience in deal desk, experienced in the implementation of quoting tools, order management and provisioning, thrives in an environment where uncertainty is common and is skilled in bridging business and sales needsThis position will play a key role to improve our existing quoting application, and represent our deal desk team to start our corporate initiative for implementing cpq x.
This is to optimize and scale our team, deal desk and provisioning, for efficiency through automation.

It`s an exciting time to join the zuora team!

Independently scope deal desk`s essential elements to ease our quoting systems and execute project work with minimum oversight to meet goals identified by management
Represent our team to lead the implementation on one of our corporate initiatives, cpq x.
To collaborate with our global services sales team to effectively coordinate and process month and quarter end deal closure
Develop relevant cross-functional relationships to understand our products, improve usability of our internal quoting tools in salesforce, and collaborate with our product and support team on providing timely provisioning status for revenue recognition.
Create sales enablement materials to train account executives on best practices for our internal tools from quoting to delivering executable order form (of).
Representing the deal desk team for internal training our account executives in utilizing our quoting tools.
Ensure compliance with internal controls and with our auditors on our order management, i.eOrders validation before passing on billing.
Ensure timely delivery of compliance, provisioning sla to zuora`s customers, the account executives, and relevant functional teams.
Management of provisioning team based in india.
Aligning, and partnering our provisioning team with products, support organizations, and sales to provide timely activation per the executed order form

Skills set and experience: salesforce.com (sfdc) users experience and reporting, clari users experience and reporting - desired but not a necessity.

What you`ll achieve

Leading cpq x, collaborating with functional teams, and our business technology group (bt) in our quote-to-order

Improvements and strengthening our provisioning workflow and supporting sales, and functional teams

Represent and interface with our bt for users` testing on current quoting tool, and implementation of our future quoting tool
Interface and work with our order management team

We are embarking on building and implementing zuora-on-zuora (zoz) in our quote to cash suite of applications all the way through billing, provisioning, revenue recognition governed by asc 606 to collect.

At the deal desk organization, we will define, and build using zuora cpq x for our internal quoting tool.

While we are using our existing quoting tool, you will be leading and working with your manager, and the functional teams to implement cpq x.

Your skills set and experience of quoting and deal`s structuring will be a key advantage to achieve this project and be successful.

Our provisioning team has its own area of improvements, ranging from our central platform to various components that are embedded in our applications.

To project on time allocation, you will spend in your effort and focus in the following range in your area of responsibility:

Cpq x, uat, and testing on current quoting tools or related tools that require deal desk`s engagement: ~40% range

Provisioning team management, and improvements in this area: ~30%

Collaborate with the order management team for processing our order forms & professional services sow: ~20%
Working and interface with our auditors: ~10%

What you`ll need to be successful

Having deal desk experience, and understanding deal structuring

Customer`s experience and advocacy - zuora`s sales team, and zuora`s customers

Efficiency and automation to scale our global deal desk team

Order management

About zuora & our `zeo` culture

Zuora (nyse: zuo) zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industriesPowering the subscription economy®, the zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognitionZuora serves more than 1,000 companies around the world, including box, ford, penske media corporation, schneider electric, siemens, xplornet, and zoom.

At zuora, we have one ceo but every employee is empowered and supported to be the `zeo` of their own career experienceBy embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ zeos across north america, europe, and apac can bring all the elements of who they are into their workIn addition to an industry-leading six-month, 100% paid parental leave for all our zeos, we also offer programs to support your mental health and give back to our communities along with `career cash` and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an equal employment opportunity employer.

Think, be and do you! at zuora, different perspectives, experiences and contributions matterEveryone countsZuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to applyApplicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Hiring insights

Job activity

Posted 5 days ago