Job type full-time
Full job description
At zovio, we’re doing something different, and we want you to be a part of itTo put it simply, we’re all here to meet the needs of today’s learnersWhether that’s by helping them get a college degree or by providing them specific, focused training, we’re all about making it possible for people to achieve their aspirations and dreamsWe partner with higher education institutions and employers to make that happenWith our mission to innovate and take bold steps forward in education as a leading education technology services provider, we are an entrepreneurially-minded organization looking to the future—but with more than a decade of experience and resources backing us up! we have a culture of passion, innovation and teamwork, and are full of ambitious people that, like you, support our commitment to putting people firstIf you want to know more about us, be sure to check out zovio.comJob description:
Ensuring escalated students are processed in a timely manner.
Subject matter expert in financial services processing.
Communicate with the processing teams regarding incomplete student files.
Follow-up until the issue is confirmed resolved.
Independently prioritize varying tasks throughout the day/week/month.
Analyze escalations and issues for trends and report trends and possible solutions to management.
Maintain a working knowledge of federal, state and institutional policies governing title iv student aid programs.
Who you are:
You want to share what you know and learn what you don’t
You don’t settle for good , you strive for great
You crave change, you embrace it
You are bold and challenge the traditional way of thinking, bring new ideas to the table
We’re an organization changing and shaping the lives of learnings across the countryWhether directly or indirectly, you’ll be helping make a real difference in the world.
Our environment and culture encourages collaboration, requires communication and rewards risk-taking.
We try hard to provide a good work life balanceWe think we’re a great place to work that also allows you to have down time with friends and family.
We believe in giving back to the communities in which we live and workIn fact, we offer 16 hours of paid time off for you to volunteer, in addition to your vacation days and company holidays.
We want you to live a healthy lifestyle, and offer wellness programs, fitness centers, and onsite health clinics.
Zovio is an equal opportunity employerDiversity of thought, culture, identity, and experience are important for what we’re doingIf everyone here thought alike, we’d never come up with anything new, much less anything bold or innovativeWe want you to be your whole self here, and appreciate the unique nature of the people around you, too.
Zovio’s purpose is to help everyone be in a class of their own#bringit