Job details
Job type full-time
Full job description
Work styles at zoom in most cases, you will have the opportunity to choose your preferred working location from the following options when you join zoom: in-person, hybrid or remoteVisit this page for more information about zoom`s workstyles About us zoomies help people stay connected so they can get more done togetherWe set out to build the best video product for the enterprise, and today help people communicate better with products like zoom contact center, zoom phone, zoom events, zoom apps, zoom rooms, and zoom webinarWe’re problem-solvers, working at a fast pace to design solutions with our customers and users in mindHere, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environmentCurrently, we are looking for a zoom events solutions engineerThe ideal zoom events se is passionate about our cloud meeting vision and can act as a customer`s trusted advisor and technical consultantResponsibilities:
Multiple years of experience in the unified communications industry or the applicable equivalent
The ability to diagnose and troubleshoot all zoom events issues and assist customers in maintaining a stable, integrated, true uc platform
To provide high-level technical support to all zoom events customers
Troubleshoots and reproduces customer technical issues to resolution and/or escalate
Applies expert knowledge of zoom communication services and phone technology
Responsible for training customer administration of zoom events
Ability to answer complex technical questions in a clear, concise, and understandable manner
Must have the ability to understand a customer’s network and relevant infrastructure quickly and pinpoint integration possibilities
Responds promptly to escalations while keeping detailed case notes
Manage escalated issues and collaborate with other internal departments to expedite resolution
Help develop and maintain customer-facing and internal help articles
Perform lab testing, work with architecture team
Provide subject expertise as required
Requirements:
Knowledge of zoom communication stack
Bachelor’s degree in a related field preferred
7+ years experience in a customer-focused sales/engineering role
Strong technical and interpersonal troubleshooting skills, perseverance and patience
Networking, it, or a telecommunications certification is a plus
Experience supporting telecommunications, networking or software-as-a-service products
Ability to work efficiently in a highly demanding team-oriented and fast-paced environment
Ability to communicate and empathize with all levels of customers – executives, end users, developers
Self-motivated with the ability to dive right in, be effective and make a difference
Experience working with multiple departments and managing multiple tasks concurrently
Influencing from the pre-sales capacity the addition of new customers while retaining and expanding our footprint within our existing customers
We believe that the unique contributions of all zoomies is the driver of our successTo make sure that our products and culture continue to incorporate everyone`s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability statusZoom is proud to be an equal opportunity workplace and is an affirmative action employerAll your information will be kept confidential according to eeo guidelinesWe welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the lawIf you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us Zoom requires all u.sEmployees who will work in person at a zoom office, attend in-person zoom meetings or have in-person customer meetings to be fully vaccinatedZoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable lawAt zoom, we care about our employees, their families, and their well-beingAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful waysTo view our benefits, click here Explore zoom:
Hear from our leadership team
Browse awards and employee reviews on comparably
Visit our blog
Zoom with us!
Find us on social at the links below and on instagram
View more jobs, sign up for job alerts and join our talent communityVisit the zoom careers site .
#li-remote
Hiring insights
Job activity
Posted 30+ days ago
