Job type full-time
Full job description
The program manager’s role is to build a strategic relationship from services with 1 or more clients as neededTo expand zones services footprint and drive additional revenue through new project and expansion of business.
In addition, their role will be to plan, manage, and define operation models to execute multiple project initiatives, that create and sustain, comprehensive solutions to deliver a world-class customer experienceThese deliverables are managed from initiation, to project close-out; to ensure the quality of deliverables and timely completionThis role will help further grow zones relationships with its clients.
As the main point of contact for these roles, you are, a crucial link in the services chainThe role reports within the program management office and oversees a portfolio of large, high-budget customer projects, by managing the day to day operational activities across various internal functional departments within nfrastructureThese projects generally include those that are in a solutioned state / pre-start-up mode, pre-implementation phase or are in progress (either in transition or steady-state)This role ensures projects align with the business strategy and deliver on time, boosting productivity and scalability while improving profitability.
This is a remote position - we prefer this person to be based in cerritos, ca or surrounding areasThe capability to occasionally meet or work onsite may be requested.
The requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The program manager primary responsible for:
Meet or exceed revenue targets for client(s) as required.
Define operational models that allows for growth scalability and successful operational execution
Manage strategic engagement and direction with clients.
Coordinate the day to day operational activities of large-scale, high budget projects across with project management, sales and operations teams.
Responsible for a successful delivery in a matrix resource environment for all of the project deliverables.
Set and continually manage project expectations, production and development release schedules with internal and client team members and other stakeholders, through regular and proactively scheduled meetings.
Develop and execute long range strategic plans for client and project team initiatives, in a matrix capacity with project team members throughout the client’s organization.
Present recommendations to senior executives internally and client facing taking into consideration risk analysis and impact assessment for projects.
Identify and win and secure funding for new projects
Monitor a portfolio of expenditures against estimates and budgets
Provide target and appropriate client reporting
Meet or exceed project budget profit targets.
Maintain effective communication and coordination with the business owners
Communicate effectively with project team members, senior management and other managers whose staff are involved in projects.
Negotiate appropriate service level agreements to insure to ensure decreased liability and penalties for not meeting sla requirements.
Provide technical direction, guidance and support to associate project managers and project coordinators.
Provide strategic guidance to multi skilled resources to ensure goals and deliverables for the projects are being met and or exceeded
Other duties as assigned
Education, certifications, & technology requirements:
A bachelor’s degree and minimum 10 years of experience in solution development, sales and program or project management experienceWith direct experience building strategic relationships in a dynamic technology environment.
The ideal candidate will also have at least three years of experience managing large, complex it projects which demonstrates a broad and deep understanding of complex business processes, enterprise software development, qa and production schedules, multiple platforms and language technologies and financial managementA minimum of ten years of hands-on large-scale project management experience is also required.
Who you are:
Proficient in budget analysis and understands and has used standard pmi-based financial formulas to analyze earned valueThe ability to put together a proforma.
Experience in creation and modification of statements of work for existing and new client projects
Demonstrated track record for managing complex operational projects, including awareness of business activities.
Demonstrated success at influencing people and initiating changes in business practice
Proven experience effectively interacting with customers, including relationship building.
Ability to work with customer management teams to provide status and set expectations to ensure project success and help uncover more opportunities.
Experience delivering presentations to customers as well as the nfrastructure management team
Negotiation skills to achieve coordination and results.
Ability to demonstrate clear understanding of managing all project phases
Ability to effectively and proactively manage changes in project scope
Experience and success in managing service level agreements with penalties
Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to proactively develop and implement strategies that significantly mitigate risk
Ability to work and adapt to change in a fast-paced environment
Proficient in ms project, microsoft word, excel, powerpoint, smartsheet and outlook
As a rapidly growing global provider of it solutions, we’ve expanded from seattle to sydney and beyond – with reach in over 80 countries around the worldToday’s top brands count on zones and our world-class partners – microsoft, apple, cisco, dell, lenovo, and more – to transform their enterprisesTo support this transformation, zones offers products and services across four solution environments: workplace modernization, network optimization, data center transformation, and security fortification.
Zones offers a comprehensive benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teamOur employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much moreAnd as a minority business enterprise, a corporate plus member of the northwest minority supplier development council, and an equal employment opportunity employer, our community is just as diverse.
At zones, work is more than a job – it`s an exciting career immersed in an inventive, collaborative cultureIf you’re interested in working on the cutting edge of it innovation, sales, engineering, operations, administration, and more, zones is the place for you!