Job type full-time
Full job description
Bachelor`s degree in a technical field or equivalent practical experience.
6 months to 2 years of experience managing partnerships with engineering, product, and operations teams.
Experience with cross-functional collaboration.
Experience reviewing content and/or answering user questions.
Experience in content policy, anti-abuse, or customer support operations.
Ability to build relationships with cross-functional partners across geographies.
Ability to work through ambiguity and grow in a rapidly changing environment.
Analytical skills, with the ability to use data to drive strategy and business action.
Communication and business acumen skills.
About the job
Fast-paced, dynamic, and proactive, youtube’s trust & safety team is dedicated to making youtube a safe place for users, viewers, and content creators around the world to belong, create, and express themselvesWhether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the trust & safety team is on the frontlines of enhancing the youtube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a scaled abuse policy specialist, you will ensure we deliver performance goals for sensitive and timely escalations of potentially questionable contentYou will also help test new processes, systems, and infrastructure to manage escalations, while also contributing input into where we put our efforts nextIn addition, you will dig into the data around incidents and search for trends, impact, and possible improvementsIn this role, you will review graphic, controversial, and sometimes offensive video content in line with youtube’s community guidelines.
At youtube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our storiesWe work together to give everyone the power to share their story, explore what they love, and connect with one another in the processWorking at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the worldWe explore new ideas, solve real problems, and have fun — and we do it all together.
Conduct content reviews in line with policy, managing policy enforcement escalations, and developing new enforcement guidelines for policies.
Deliver training to reviewers and providing expert enforcement advice on grey policy areas.
Manage policy escalations from start to finish, driving consensus across all stakeholdersDevelop post-mortems and implementations of preventative solutions, including working on tools engineering.
Evaluate cross-product escalations to determine severity, risk, and required action.
Analyze, identify, prioritize, and deliver operational improvement opportunitiesIdentify, articulate, and quantify impact of required tool changes to deliver on these opportunities.
Google is proud to be an equal opportunity workplace and is an affirmative action employerWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran statusWe also consider qualified applicants regardless of criminal histories, consistent with legal requirementsSee also google`s eeo policy and eeo is the lawIf you have a disability or special need that requires accommodation, please let us know by completing our accommodations for applicants form.
Posted 1 day ago