Job type full-time
Full job description
Location: bangalore/pune, india
At wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by bookLearning is for everyone, and so is our workplaceBring your experiences, your perspectives, and your passionIt’s in our differences that we empower the way the world learns.
About wiley edge: in january 2020 wiley acquired mthree which is now called wiley edgeWiley edge is the emerging talent and reskill training partner for public and private organizations across the globeFuture proofing is more important than everThe pace of change is on the up, widening the gap between the skills needed and their availability in the workforceMore than 40 institutions in north america, emea and apac, from government agencies to tier one investment banks to fintechs, have used wiley edge to meet this challengeIt bridges the skills gap in technology and other high-demand disciplines by connecting education to the working worldAligned to industry, our academy curriculum adapts to meet ever-changing requirementsIt’s alumni offering focuses on custom-trained emerging talentThrough the hire-train-deploy model, we place outstanding graduates into a client’s team for 12 to 24 months, after which they can be converted to full-time employees at no extra costAt the end of the program, ninety percent of alumni stay on under our clients’ permanent headcountIn the reskill offering, it creates custom training for employees, enabling clients to retain valuable organizational knowledge while evolving along with the industry landscape.
What we are looking for:
Client service manager will be responsible for their specific assigned customer baseMembers of the team need to develop a long-lasting relationship with assigned client portfolioThe client service manager is responsible for all the processes within the department and need to collaborate with internal teams to address customer needs and smooth delivery.
How you will make an impact:
Managing existing client relationships and growing the business from it staff augmentation perspective
Strengthen our ties, build relationships.
Handle multiple accounts/clients and build positive relationships.
Act as the main point of contact for all assigned clients.
Strong client-facing staffing experience in both hunting and farming.
Have been responsible for the end-to-end client relationship.
Develop a long-lasting relationship with the assigned client portfolioHave created a sales plan for generating revenueManaging the p&l for the assigned customers
Act as point of contact for complaints and escalate issues as appropriate.
Find opportunities and be responsible for upselling and cross-selling for the defined customer base.
Collaborate with internal teams to deal with customers’ needsAlso, work closely with business development teams to identify and grow opportunities within territory/ market.
Forecasting and maintain a strong pipeline.
Proven track record of meeting and exceeding targets.
Who you are:
Minimum of 5+ years of experience in it staffing business development/account management
Experience with contractual staffing is preferred.
Proven business development/account management experience with recruitment background and staff augmentation environment.
Proven ability to manage multiple clients/requirements at a time while paying strict attention to detail.
Excellent listening, negotiation, and presentation skills.
Excellent verbal and written communications skills.
Self-motivated and able to thrive in a results-driven environment
We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the worldAs a learning business, wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their careerWe may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customersThe company’s headquarters are located in hoboken, new jersey, with operations in the u.s., europe, asia, australia, and canada.
*when applying, please attach your updated resume/cv to be considered.
Bengaluru, karnataka, india; pune, maharashtra, india
Management level id:
Posted 3 days ago
For over 200 years we have been helping people and organizations develop the skills and knowledge they need to succeed. We develop digital education, learning, assessment, and certification solutions to help universities, businesses, and individuals move between education and employment and achieve their ambitions. By partnering with learned societies, we support researchers to communicate discoveries that make a difference. Our online scientific, technical, medical, and scholarly journals, books, and other digital content build on a 200- year heritage of quality publishing.