Job type full-time
Full job description
Overview: waters, the world`s leading specialty measurement company that cares about inclusion and diversity is seeking for a field service engineer to support the very successful growth of our businesses across waters india - hyderabadWaters deliver benefits through innovation and people that enable customer success in the life, materials and food sciencesPeople create the waters differenceBy engaging with our talented and diverse workforce we continuously evolve, develop and enhance our productsWe believe in delivering innovative technology and system solutions to our valued customers to enable their successOur talented field sales/service and specialist teams have over the years delivered great and sustainable business resultsWith a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.
As field service engineer, you are an ambassador of waters and will bring to the market waters’ products and servicesThe candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from waters, with a primary aim of bringing “customer success”This position brings a great degree of flexibility working in the fieldThe role will be designated to either a territory and/or markets.
Installation, performance maintenance, troubleshoot and support waters` product suite (hplc,uplc)
Establish and maintain effective relationships with external and internal customers ensuring their success
Manage customer expectations, by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver system level training at customer sites
Manage service inventory according to waters policies
Issue field service reports daily to document work performed
Maintain sound knowledge regarding the technology and customers` application demands
Work with sales team in respect to identifying future business development opportunities and needs for service contract sales
Ensure that quality system procedures and health & safety standards are adhered to at all times
Bachelors/masters degree in chemistry or biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous waters product suite (lc, hplc/uplc, )
Ability to perform effective system level troubleshooting
Understanding of the scientific application workflow along with the scientific software systems (cds, sdms, lim, eln)
Must possess a strong customer focus
Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
Personal sense of integrity
Effective time management skills
System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills
This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
Company description: waters corporation (nyse: wat), the world`s leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 yearsWith more than 7,000 employees worldwide, waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countriesOur team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at waters enables our employees to unlock the potential of their careersOur global team is driven by purposeWe strive to be better, learn and improve every day in everything we doWe’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-beingWe’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at waters corporationIt is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organizationWe are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our communityWaters is proud to be an equal opportunity workplace and is an affirmative action employerWe are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected veteran status.
Posted 12 days ago