Job details
Salary $50,500 - $67,500 a year job type full-time
Full job description
This person must be located within a commutable distance to nashville, tn or sandy, utHowever, the work can and will be performed remotely to begin withEssential duties and responsibilities:
Maintain and support assigned client portfolio and relationship
Monitoring client portfolio factoring activity and proactively identify risk opportunities and take appropriate action to findings
Applies acquired job skills and company policies and procedures to complete assigned tasks and supporting client portfolio
Resolve client/partner inquiries in a timely manner while delivering quality customer service with each interaction
Utilizing crm tool to document all client activity
Assist clients with billing questions, payments, and invoices
Troubleshoot and assist client with online servicing applications
Promote programs and products available
Ability to navigate multiple technologies (excel, google, word, factoring software type programs)
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practiceHas shown the ability and willingness to take on special projects.
Provide a monthly/quarterly review of clients with leadership
Maintain adherence and conformance to scheduling needs and expectations
Work with our higher priority accounts
Work closely in training and supporting team members
Work more closely with leadership on growing our team and clients
Work more closely with all other departments to provide the highest level of customer support and care
Minimum required qualifications for consideration
3+ years of related wex or factoring/over the road/transportation industry related experience and 2+ years customer services experience or 6 plus years of customer service experience
High school diploma/ged
Basic computer and keyboarding skills and ability to navigate multiple technology applications (excel, google chrome, word)
Positive, professional attitude and phone etiquette
Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime
Communicate effectively, both verbal and written
Shows passion, execution, going above and beyond
Positive attitude
Positive attendance record in academic and/or prior work history
History of successfully working in a team environment
Ability to handle multiple tasks and priorities in a fast paced, goal oriented environment
Email correspondence experience
Preferred qualifications
Bachelor’s degree
The base pay range represents the anticipated low and high end of the pay range for this positionActual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the roleBase pay is one component of wex`s total compensation packageMost sales positions are eligible for commission under the terms of an applicable planNon-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable planWex`s comprehensive and market competitive benefits are designed to support your personal and professional well-beingBenefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and moreFor more information, check out the `about us` sectionSalary pay range: $50,500.00 - $67,500.00
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Posted 10 days ago
