Job details
Job type full-time
Full job description
For too long, buying or selling a used car has been a headache and a hassleBut at vroom, we’re changing the game: our innovative end-to-end ecommerce platform and data-driven technology brings all phases of the vehicle-buying and selling process to consumers wherever they areOur success is only possible with the help of our hardworking vroommates, who drive better customer experiences every dayVroom is an exciting, dynamic workplace, and there`s no better time to join the teamJob purpose the associate customer experience manager (b2b) will work hand-in-hand with cross-functional team members to improve overall client performance and compliance requirementsYou will also work directly with customers and our development team to define, build, refine and deliver completed features to clientsResponsibilities
Create and manage project plans to ensure on-time delivery
Communicate clearly and consistently with customers and internal stakeholders on an ongoing basis, including discussing technical concepts with non-technical stakeholders
Ensure alignment of ongoing project work with strategic account plan
Contribute to the continual improvement of the user experience through site analytics, end-user observation and customer feedback
Drive internal and external process improvements across multiple teams and functions
Build shared success plans and provide valuable insights, thoughtful recommendations and product expertise to our customers on a regular basis
Qualifications
5+ years experience in the software industry
Project/program management responsibilities for large corporate customers
A service-oriented mindset — you’re positive and care about the needs of our customers and your teammates
Demonstrated performance delivering high customer satisfaction
Strong and proven organizational and program management skills within a software development environment
Ability to understand and communicate detailed business and technical requirements between external and internal audiences
Hands on experience with agile methodologies and proven leadership skills
Enjoy working in an ambiguous, dynamic and entrepreneurial environment
Self-motivated, strong attention to detail, and a desire to produce the highest quality work
Experience working with off-shore teams
Commitment to diversity and equal employment opportunity
Vroom is an equal opportunity employer that is committed to creating a work environment where all employees can find their driveTo do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributionsOur values of speed: service, progress, employees, engagement, and development are only possible in an environment where every individual has the ability to bring their whole selves to work and contribute fully.
Vroom’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clientsHarassment and discrimination in any manner or form is expressly prohibitedThere is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.
This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.
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Posted 2 days ago
