Job type contract
Full job description
Overview: variq is seeking a full-time help desk support technician to provide full-service support to end users at the us house of representatives in washington, dc.
Location: currently remote for the foreseeable future
Security clearance: must be able to attain a public trust
Qualifications: basic qualifications: must be able to configure and troubleshoot commercial off the shelf (cots) software, pcs, macs, and mobile devices: smartphones, tablets, printers, and multifunction devicesMust possess an intermediate to advanced level of knowledge working with various windows, mac, apple ios and android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, and tools such as the tcp/ip protocol commands for resolving reported issues.
Must be able to interact with executive-level customers and management
Ability to work in a fast-paced environment and meet challenging deadlines
Possess excellent customer service skills
Demonstrated excellent communication skills and telephone mannerism
Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements
One (1) year minimum experience with mac os
One (1) year minimum experience supporting clients using remote access software
Experience/exposure with cisco anyconnect
One (1) year minimum experience supporting remote connectivity (vpn)
Three (3) years of active directory user & account administration
Three (3) years minimum experience in it call center environment
Three (3) years minimum experience with microsoft windows 10 and office 365 applications
Three (3) years minimum experience supporting mobile operating systems, eIos, android
Experience with remote securid console preferred but not required
Experience with mobile device management console (airwatch, apple business manager) experience preferred but not required
Three (3) years minimum experience supporting microsoft office365 pro plus; sharepoint, and exchangeonline
Five (5) years of experience using bmc remedy incident, change or knowledge management
1-year minimum experience supporting virtual conferencing solutions
Experience with ms teams, webex and zoom applications preferred but not required
Be self-motivated to work supervised and unsupervised, as needed
Related it certifications preferred but not required; provide list on resume
Related college degree preferred but not required
Itil qualification preferred but not required
Mcp office 365 certification preferred but not required
This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this jobDuties, responsibilities, and activities are subject to change at any timeEmployees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Physical demands and work environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this positionReasonable accommodation may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hearThe employee frequently is required to use hands or fingers, handle or feel objects, tools, or controlsThe employee is occasionally required to stand, walk, sit, and reach with hands and armsSpecific vision abilities required by this position include close vision, distance vision, and the ability to adjust focusThe noise level in the work environment is usually low to moderate.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilitiesTo perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficientlyThe requirements listed in this document are the minimum levels of knowledge, skills, or abilitiesThis document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Variq is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected classWe consider diversity and inclusiveness to be core to our culture, and central to our commitment to fostering an empowering and supportive workplace.