Customer Success Program Manager - Opportunity for Working Remotely Atlanta, GA

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Job type full-time

Full job description

Customer success program manager, cloudhealth by vmware

Cloudhealth by vmware is looking for a top-tier customer success program manager with significant experience in both project management and customer success process development in a global, fast-growing hybrid saas software and technology environmentThis role will report into our customer success organizationThe vision of the customer success organization is to build a community of champions for the platform by driving positive outcomes and experience.

Why will you enjoy this new opportunity?

As you join vmware, you will help grow a company that makes meaningful and significant technology solutions and is committed to being a `force for good` in technologyOur mission is to become the trusted foundation for accelerating innovation in an unpredictable worldVmware software is essential for making the applications and devices your family and friends use every day a realityWhich means your work is essential for transforming everywhere.

Success in the role: what are the performance outcomes over the first 6-12 months you will work toward completing?

Immediately and in an ongoing manner you will:

Onboard quickly and efficiently utilizing live and pre-recorded trainings at your disposal in order to learn the business and the current processes / challenges of the customer success team.

Develop a solid understanding of cloudhealth and vmware team interconnections and build relationships with key decision makers.

Own and orchestrate a strategic internal enablement and professional skill building program designed to develop and promote world-class customer success best practices.

Assist the sr director of customer success with m&a integration efforts, helping to execute on a “one vmware” mindset.

Think strategically and creatively about solutions to common problems and offer up industry best practices based on historical experiences.

Deliver on key program milestones on a quarterly basis and produce regular status reports that are audience appropriate to communicate with executives and stakeholders.

Exhibit a growth mindset on a continuous basis and be adaptable to change.

The work: what type of work will you be doing? what assignments, requirements, or skills will you be performing on a regular basis?

As part of cloudhealth’s world-class customer success organization, you will:

Drive meticulous documentation and project planning, rapidly creating timelines, project plans, updates, focus on using consistent collaboration platforms and tools for scale and efficiency.

Organize and lead cross-functional teams to establish and reinforce strong guiding principles, governance, and operating models.

Work closely with cs leadership, business operations, finance, legal, product, sales, and enablement teams - both within cloudhealth and the greater vmware organization - to streamline the team’s adoption and success/risk planning motions.

Sponsor customer-centric operational initiatives to maximize focus on customer experience and value realization.

Identify connective tissue between workstreams and how teams should work together.

Manage workstream dependencies by forcing collisions and collaboration across multiple teams until an accepted solution is in place.

Bring major gaps and risks to leadership for discussion, decision and closure.

Execute on projects aimed at the improvement of operational metrics such as health scores, nps, risk indicators, success planning, value realization, and product adoption.

What is the leadership like for this role? what is the structure and culture of the team like?

The senior leaders in the customer success organization have extensive industry and product-specific expertise as well as long tenures at cloudhealthThe leadership team embraces that change is constant, and feedback is always welcomeThey understand that diverse thinking drives innovation and are committed to your continued, professional development.

The customer success team is made of up versatile professionals who are willing and able to learn new technologiesWith technology constantly evolving over time, we are committed to hiring those with an ambition to learn, strong analytical and problem-solving skills, adaptability, strong communication abilities and intellectual honestyA great sense of humor, creativity, and a collaborative spirit also go a long way in this role.

What are the benefits and perks of working at vmware?

You and your loved ones will be supported with a competitive and comprehensive benefits packageBelow are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

Employee stock purchase plan

Medical coverage, retirement, and parental leave plans for all family types

Generous time off programs

40 hours of paid time to volunteer in your community

Rethink`s neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

Wellness reimbursement and online fitness and wellbeing classes

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : business strategy and operations
Subcategory: project management
Experience: business leadership
Full time/ part time: full time
Posted date: 2022-05-10

Simplifying the experience of managing and optimizing complex cloud environmentsThat’s how the cloudhealth team is making vmware’s ‘any cloud’ mantra a reality for leading enterprise businesses around the worldOur customers don’t just gain tighter control over their cloud spend and security – they’re freeing up time and money for high-impact business initiatives, easing the resource burden for their time-strapped it teams, and driving tighter collaboration with their finance colleaguesWe’re here helping the people behind organizations embark on cloud transformation journeys; all while transforming and growing their cloud centers of excellenceCome join us if you want to make your unique mark on the rapidly evolving, never dull, cloud technology marketWe’re an agile, collaborative, and customer-centric team with the mentality of a fast-growing startup and the support of an industry-leading, 30,000+ employee technology company beside us.
Vmware company overview: at vmware, we believe that software has the power to unlock new opportunities for people and our planetWe look beyond the barriers of compromise to engineer new ways to make technologies work together seamlesslyOur cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globeAt the core of what we do are our people who deeply value execution, passion, integrity, customers, and communityShape what’s possible today at http://careers.vmware.com.
Equal employment opportunity statement: vmware is an equal opportunity employer and prohibits discrimination and harassment of any kind: vmware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at vmware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateVmware will not tolerate discrimination or harassment based on any of these characteristicsVmware encourages applicants of all agesVmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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