Job type full-time
Full job description
Vivahr is looking for a customer success representative to join its growing teamVivahr is the recruiting and marketing automation system helping home improvement companies recruit and hire more efficientlyIf hired, you will be joining the founding customer success team at one of phoenix’s fastest-growing tech startupsIn this role, you will work to ensure customers start their experience with successYou`ll perform walk-throughs, tech support, and metrics to ensure every customer finds value in using vivahrYou`ll be working with small and medium-sized companies.
You will work closely with the marketing and software teams to help maximize our growthYou`ll provide customer feedback to our internal team to ensure our product roadmap meets and exceeds customers` expectationsYour responsibilities will include using consultative techniques to build relationships with customers, customer service and assistance, assisting in inbound questions, proposal creation, and demoing the software.
This is a work-from-home position.
Customer service manager responsibilities
Establish credibility and relationships with new and prospective customers
Managing tickets of customer service requests
Become an expert on hiring needs and pain points
Report to the ceo of your kpis weekly and monthly
Perform online and live demonstrations of the software and services
Help build the overall culture and brand value of vivahr by collaborating with our internal team and continuously looking for innovative ways to grow the company
Customer service manager experience
Strong experience in customer experience and customer success
Experience working with crms, customer ticketing, and other cloud software
Knowledge of the recruiting and hiring technology is a plus
Amazing communicator with the ability to make complex topics easy to understand
Qualities of a great candidate include…
Relentless and competitive
Emphasis on quality at every touch
Willing to be assertive and go the extra mile for a customer