Job type full-time
Full job description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you getLeading edge technology in an industry that`s improving the lives of millionsHere, innovation isn`t about another gadget, it`s about making health care data available wherever and whenever people need it, safely and reliablyThere`s no room for errorJoin us and start doing your life`s best work.(sm)
You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.
Ability to answer incoming end-user service desk calls to provide first and second level troubleshooting support to the enterprise
Preferred one (1) plus year of experience in information technology (it) operations and end user support services
Knowledge of user account management, remote assistance tools, microsoft software, active directory, citrix, vpn, tcp/ip, wi-fi, smart phones and local area networks
Able to clearly document calls and issues in the ticket management system while meeting service level agreements
Exceptional interpersonal and customer service skills for handling difficult customer calls, major issues and escalations to tier ii technical teams
Able to work any scheduled shift to include after hours and weekend shifts when requested
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Hih school/ged or higher
Technical certifications or equivalent work experience in it industry
1+ years of experience with microsoft software, office suite
Associates degree or higher
Recommended certifications: hdi support center analyst; itil certification; comptia a+
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Technology careers with optumInformation and technology have amazing power to transform the health care industry and improve people`s livesThis is where it`s happeningThis is where you`ll help solve the problems that have never been solvedWe`re freeing information so it can be used safely and securely wherever it`s neededWe`re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millionsThis is where the best and the brightest work together to make positive change a realityThis is the place to do your life`s best work.(sm)
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Colorado residents only: the hourly range for colorado residents is $17.12 to $30.34Pay is based on several factors including but not limited to education, work experience, certifications, etcAs of the date of this posting, in addition to your salary, uhg offers the following benefits for this position, subject to applicable eligibility requirements: health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; employee assistance program; pto; and employee-paid critical illness and accident insurance.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
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