Job type full-time
Full job description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you getLeading edge technology in an industry that`s improving the lives of millionsHere, innovation isn`t about another gadget, it`s about making health care data available wherever and whenever people need it, safely and reliablyThere`s no room for errorJoin us and start doing your life`s best work.(sm)
The goal of the behavioral care advocate role is to help members and their families live their lives to the fullest by promoting recovery and resiliency via coordination and collaboration with multiple internal and external partners including members and their families / caregivers, medical, behavioral health and clinical network teamsBehavioral health advocates work with complex and high - risk needs members, with a goal of engaging the member and their family as applicable to assist in members realization of their goals in the treatment process, decreasing their reliance on higher levels of care, helping them to access appropriate community services, and assisting them in improving community tenure.
You’ll enjoy the flexibility to telecommute* from anywhere within united states as you take on some tough challenges.
Utilize advanced clinical skills to engage and motivate members and their families via a recovery, health and wellness, family - holistic and member centric oriented approach
Assist members and their families / caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
Identify and remove barriers to procurement, delivery, participation in and success of services
Provide supportive follow - up, monitoring and education as indicated telephonically
Partner within the context of complex care internal teams and community and external providers to address the needs, gaps in care, and recovery goals of complex and high-risk members and their families, in the context of care coordination within a holistic interdisciplinary approach
Provide current care alerts, information on medication adherence, updates on referral results and other priority issues to community providers, as indicated
Identify and address the needs of those who are high utilizers of services through case conferences and informal communications
Participate in telephonic meetings, as needed, with providers to review clinical performance, identify areas of clinical opportunity, and oversee course for improvements
Participate in the ongoing identification of members who may qualify for ancillary services
Coordinate the development of comprehensive support system for members with serious emotional disturbance to promote the goal of children remaining in their own homes and communities
Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed
Contribute to treatment plan discussions; routinely attend clinical rounds telephonically and other meetings with medical partner or external entities, when applicable
Partner with internal optum behavioral health services teams to coordinate a seamless transition for members from an inpatient setting to community - based services
Meet all contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs
Comply with all policies, procedures, and documentation standards in appropriate systems, tracking mechanisms and databases
Identify new programs, services, and gaps in market, share information with network teams
Maintain knowledge of provider availability and barriers to access
Collaborate with providers to determine acuity of mental health concerns, barriers, and progress; coordinate appropriate services
Other activities as assigned, including but not limited to:
Participate in committees, educational opportunities, and training
Maintain workload and support business needs to meet metrics
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Active, unrestricted, independent licensed master`s degree - level clinician in psychology, counseling or marriage or family counseling or licensed ph.d., or an rn with experience in behavioral health
Licenses must be active and unrestricted
2+ years of experience in a related mental health environment
Demonstrated ability to use a pc in a windows environment, including email and microsoft office applications
Medical / behavioral setting experience (i.eHospital, managed care organization, or joint medical / behavioral outpatient practice)
Experience working with members across the age continuum
Dual diagnosis experience with mental health and substance abuse
Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
Experience working with low - income populations
Managed care and utilization management experience
Bilingual (fluent in english and spanish)
Excellent customer service, interpersonal and problem - solving skills
Solid team player and team building skill
Able to function independently and responsibly with minimal supervision
Maintain direct and open communication with all levels of the organization
Able to handle sensitive issues with peer, members, and providers in a confidential manner
Demonstrate initiative in achieving individual, team, and organizational goals and objectives
Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment
Solid oral and written communication skills - specifically telephone skills being able to talk and type at the same time
Ability to type and talk simultaneously
To protect the health and safety of our workforce, patients and communities we serve, unitedhealth group and its affiliate companies now require all employees to disclose covid-19 vaccination status prior to beginning employmentIn addition, some roles require full covid-19 vaccination as an essential job functionUnitedhealth group adheres to all federal, state and local covid-19 vaccination regulations as well as all client covid-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure complianceCandidates must be able to perform all essential job functions with or without reasonable accommodationFailure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with optumHere`s the ideaWe built an entire organization around one giant objective; make health care work better for everyoneSo when it comes to how we use the world`s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serveOptum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potentialFor you, that means working on high performance teams against sophisticated challenges that matterOptum, incredible ideas in one incredible company and a singular opportunity to do your life`s best work.(sm)
Colorado, connecticut or nevada residents only: the salary range for colorado residents is $53,300 to $95,100The salary range for connecticut / nevada residents is $58,800 to $104,600Pay is based on several factors including but not limited to education, work experience, certifications, etcIn addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)No matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
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