Job type full-time
Not provided by employer
Full job description
Uniphore is the global leader in conversational automationEvery day, billions of conversations take place across industries — customer service, sales, hr, education and moreWhether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At uniphore, we believe companies that best understand and act on those conversations will winWe have built the most comprehensive and powerful conversational automation platform that combines conversational ai, workflow automation, and rpa (robotic process automation) with a business user-friendly-ux (user experience) in a single integrated platform to transform and democratize customer experiences across industries.
We’re looking for an industry principal for the retail, logistics, and manufacturing market segments with an end-to-end focus on simplifying customer experiences across e-commerceThis is a multifaceted senior leadership role with an ability to significantly impact uniphore’s go-to-market and product strategies for the target industry across the globeThe leader will work closely with a cross-functional team with representation from product, marketing, and sales to operationalize game-changing product and go-to-market playsSpecifically, the industry strategist will help us craft compelling narratives, build differentiated offerings, demonstrate our exceptional solutions, and accelerate business growth through repeatable deals that create lasting value for our clients and partnersThis is a global role that reports to the vice president of solution strategyWe look forward to speaking to the best candidates anywhere in the us.
What we offer:
Join us to work with great people and unleash value from every conversation across the enterprise.
Innovative technology recognized by industry leading analysts such as gartner, idc, frost & sullivan, and everest group.
Work with industry leaders and help them tackle their most pressing challenges with conversational ai and automation.
Continuous learning and development opportunities.
An innovative, inclusive, agile, flexible, and fun work environment.
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.
Attibutes we`re looking for:
Innovator – operator: we want someone who can reimagine our clients’ operations with the transformative power of technology while being grounded in the challenges our clients deal with day to day.
Reader – teacher – leader: we’re looking for mavens with an insatiable thirst for knowledge about the latest trends in the industryWe value those who can share their insights and inspire others to develop an interest.
Take work seriously, but do not take yourself too seriously: we have a sense of humor and can laugh at ourselvesWe look for people who can do the sameEgos die quickly hereWe value enthusiastic contribution, and full engagement with the work.
Radical candor: we like to surround ourselves with people who will speak up when something looks off or is headed in the wrong direction—because we know there’s always room for improvement.
Simple & persuasive communication style: a lot of b2b tech companies tend to overcomplicate thingsWe’re looking for someone who speaks our clients’ language and makes our content simple, fun, and persuasive.
Ideal candidates would have relevant experience as operators, innovators, or consultants, helping industry leaders digitally transform their customer operations:
The ideal candidate has 15+ years of industry experience from having played active roles in the digital transformation of leading retailers in north america or western europe using technology and business process improvements.
Candidates may have also developed comparable expertise by serving the target industry as a senior manager at a major strategy, operations, or technology consulting firm.
Has a point-of-view of industry trends and an ability to develop business cases and roadmaps for industry-specific requirements.
Sponsored notable innovation and outcomes for your clients and business partners.
Served as the trusted executive advising business and it partners on solutions with most impact to their objectives.
Has overseen teams in a matrix organization to design, develop, and bring new product and solutions to marketThe role requires a high degree of collaboration with diverse and dispersed product, marketing, sales, delivery, and customer success teams.
Exceptional at communicating and enabling others including the creation of sales assets and other tools to provide a path for our sales teams and partners to discover and close business.
Strong communication and writing skills
Exceptional presentation skills in both small- and large-scale settings
Ability to travel up to 50% of the time
The industry strategist will work closely with internal stakeholders, customers, and partners to formulate a strategy based on market opportunities, sub-vertical nuances, competitive differentiators, and commercial viability to drive industry solutions and industry acv.
The leader will collaborate with our product, marketing, and consulting teams to carry out the following responsibilitiesThe best candidates are likely to be exceptional in at least three of the five core competencies mentioned below.
Build on competitive insights in the conversational ai and automation spaces
Develop commercial insight in the context of competitors and key market segments
Run primary research to inform and substantiate point-of-views
Position uniphore as a preferred provider of conversational ai and automation
Frame the from/to states in target market segments and position uniphore as the key enabler
Develop narratives for uniphore and each offering in the context of target market segments
Develop sales decks for each offering in the context of market transitions in relevant target markets
Provide content briefs that fuel target market specific content marketing and demand generation initiatives
Develop storyboards for each target market illustrating uniphore`s added value over key competitors and substitutes
Engage in target market specific new offering development initiatives with partners, clients, and collaborators within uniphore
Develop consulting playbooks to enable the customer facing teams to guide clients on their transformation journeys
Create centers of excellence and advisory councils that boost collaboration among internal and external smes
Support customer facing teams across the entire client engagement lifecycle to help attain key results
Our culture: each team member is driven to relentlessly pursue excellence, with leadership and integrity, never compromising, and always with the vision to do the right thing for the long termOne big team: we take care of each other and trust each otherWe hold each other to high standardsWe debate yet we have a united frontWe don’t competeWe are inclusiveCustomer first: innovate on behalf of the customer to make them successfulWe don’t win until the customer winsEveryone contributes to creating a “customer for life” experienceInnovation: be the trendsetter, not the followerFaster, leaner, better in everything we doCollaboration: there are two ways to win – “i” and “we”More points for doing it as a teamIntegrity: always do the right thing and explain rationalePunch above our weight: operate with our ambitions always greater than our resourcesWe don’t’ say ‘no’ to opportunity because of our constraintsIf you say yes how do you prioritize? take action: move fastDo what you say you are going to doThink and act long-term versus solving for today.
Uniphore is an equal opportunity employer committed to diversity in the workplaceWe evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristicsFor more information on how uniphore delivers business value using conversational automation, please visit www.uniphore.com
Posted 30+ days ago