Job type full-time
Full job description
About the role
Monitor, participate, and document process improvement projects to drive better performance and profitability.
Partner with leadership team to identify efficiency and cost savings projects to achieve strategic objectives.
Provide both consultation and direction to operations leads, departmental leads, and business analysts to reach the internal and external goals.
Develops innovative solutions that improve coe’s performance and uses cost-benefit analyses in decision-making for the short and long-term.
Creates, implements, and governs new processes for specific functions, providing visibility to the milestones and performance across all functions.
Ensures end-to-end implementation of solutions according to high-performance benchmarks and standards.
- what the candidate will do -
Coordinate with other community operations team members to measure new products and business processes’ impact and efficiency.
Build and maintain detailed models/dashboards for city-level, regional, and global reporting.
Develop analytical frameworks to support the company in new markets and products.
Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible.
Coordinate with multiple teams for regional and site level projects to be able to monitor, support, and secure on-time project completion, which deals with quality and service improvements, creating and improving capabilities, data analytics, migrations, people initiatives, reporting improvements, process standardization as well as keeping track of plans, quality, and timelines for such activities.
Provide estimated work efforts, identify project milestones, and handle necessary resources accordingly while driving adherence and compliance with deadlines on deliverables assigned to projects.
Track progress, understand dependencies, communicate status to upper management and project stakeholders, and facilitate and coordinate schedules for meeting either locally or across sites.
Proactively work to remove obstacles and enable forward momentum and progressManage issue escalations and provide support to teams balancing competing priorities.
You will also need analytical skills to solve problems that may come up during a typical workday.
- basic qualifications -
Experience: (2) minimum years of experience in bpo operations, quality management and/or training
Communication: able to communicate insightful & actionable recommendations to the team
Technical skills: should be able to navigate and work with the necessary business tools (google sheets/excel, powerpoint/slides, word/google doc)
Copc, six sigma, people management, standardisation
Posted 30+ days ago
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward, together.