Program Specialist 3, Greenlight Operations

Job details

Job type full-time

Full job description

About the role

We are looking for a program specialist to bring efficiency to a multi-dimensional teamRepresenting the frontline of our driver side of the business, you will work closely with cross-functional teams (ops, legal, comms, policy, and city teams) to bring our products and strategy to life in the marketThis is an opportunity to be part of uber`s india commops teamIn this role, you will get a chance to work with a team that`s responsible for several driver-facing programs.you will work closely with several team members to make sure that the scope and direction of each project are on schedule, and meeting the objective it was designed forYou will often be required to authoritatively multitaskWe have a small but highly capable and motivated team that drives driver support, onboarding, retention, engagement, & maintaining safety and quality of ridesAs a member of this team, you should be comfortable in an `all hands on deck` environment, able to operate and coordinate across multiple teams, be flexible yet aggressive, and thrive in a constantly evolving environment.

What the candidate will need / bonus points

- what the candidate will do -—

You will partner with internal cross-functional collaborators in operations, product, city & central teams to get a strong understanding of the project & business challenges & translate them into clear objectives
Based on insights from uber`s central marketing/operations teams, adapt, localize, and/or amplify initiatives to align with regional strategy, taking into account local specifics and culture
Participate in strategic brainstorming, ideation, research development, and creative execution
Collaborate with third-party vendors for results
Coordinate with multiple teams for regional and central level projects to be able to supervise, support, and secure on-time project completion which deals with quality and service improvements, creating and improving capabilities, data analytics, migrations, people initiatives, reporting improvements, process standardizations as well as keeping track of plans, quality, and timelines for such activities
Provide estimated work efforts, identify project achievements and handle vital resources accordingly, while driving adherence and compliance with deadlines on results as assigned to projects
Track progress, understand dependencies, communicate status to upper management and project collaborators, and facilitate and coordinate schedules for meeting either locally or across network sites
Proactively work to remove obstacles and enable forward momentum and progressHandle issue customer concerns and provide support to teams balancing challenging priorities.
You will also need analytical skills to be able to solve problems that may come up during a typical workday.

- basic qualifications -—

Graduate: bachelor`s degree, completed professional qualification or equivalent experience
Experience: 2-4 years experience as a program/project manager/associate in a consumer-facing, internet, fmcg industries
Teammate: ability to work with remote teams to develop strategies and foster a cohesive and creative work environment
Communication: excellent written and verbal communication skills with good command of englishAbility to express ideas, concepts in writing rfc and sop documents (bonus- if can speak kannada)
Creativity: conceptual problem solver and beliefs in crafting new insights
Go-getter demeanor: strong team member leadership skills & comfortable with ambiguity in a fast-paced environment
Prioritization: excellent organizational skills to prioritize many tasks without losing sight of the highest priority itemsAbility to stay focused under pressure, prioritizing and managing, and/or supporting multiple projects simultaneously in a fast-paced environment
Problem solver: ability to understand sophisticated concepts and work across multiple functions and teamsDemonstrate initiative, persistence, ability to problem solve, and passion for learning new skills.

- what the candidate will do -—

Ops experience
Customer management experience
People management (leading teams)
Previous experience with consumer tech companies or ops-heavy companies
Excellent communication skills

Hiring insights

Job activity

Posted 1 day ago