Job type full-time
Full job description
We are a veteran-owned company that supports a collection of entities working directly with veterans to help them maximize their va disability compensationWe assist by helping these veterans with the critical documentation and medical records-gathering process.
Are you in the business of changing people’s lives? at trajector, we passionately provide high quality management it, and marketing services to our various organizations that help veterans learn about and achieve the disability benefits they have rightfully earned.
Benefits for it support specialist ii:
Medical, dental, vision, 401k program, and more!
7 federal holidays off plus veterans day.
Paid time off.
Joining a rapidly growing organization.
Essential duties & responsibilities for it support specialist ii:
Keep tickets up to date and clearly documented in ticket management system.
Maintain hardware including workstations, phones, and servers.
Process employee status change requests including new hires, terminations, and department transfers.
Process requests for hardware and software purchases including workstations, phones, and peripheral devices.
Email/phone account management.
Maintain it asset and contract tracking system.
Basic network (wired and wireless) maintenance and troubleshooting.
Demonstrates knowledge of and supports each entity`s mission and vision, policies and procedures, operating instructions, confidentiality guidelines and code of ethical behavior.
Flexible to work outside of standard office hours if requested with proper notice.
Performs other job-related duties as requested.
Required skills & competencies for it support specialist ii:
Bachelor’s degree strongly preferred.
Associates degree or equivalent experience required.
2+ years of experience in help desk or support
Basic printing, peripheral support and troubleshooting skills.
Proven problem solving and troubleshooting skills.
A+ or equivalent certification strongly preferred.
Familiar with support ticket, call center and knowledge-based systems.
Exceptional level of concentration and commitment.
Time management and prioritization skills.
Eager to learn and willing to teach others.
Able to work in a team environment.
Requires knowledge of microsoft office 2010-2017 (including office 365 (word, excel, outlook), adobe pdf reader, voip phone systems, google apps for business, and crm or basic database knowledge.
Requires the ability to sit for long periods of time, frequently type and converse over the phone (4 or more hours a day).
Requires the ability to lift 30 lbs.
Requires to ability to work occasional shifts outside of working hours.
Must be fluent in english.
This position is remoteWe are mandating remote employees have a minimum internet speed of 10 download/5 upload to be eligible for hire.
Equal opportunity employer/veterans/disability