Salary $120,000 - $160,000 a year job type full-time number of hires for this role on-going need to fill this role
Full job description
Customer success manager, public sector (state & local) remote eligible
Company hq: mclean, va
Work arrangement: 100% remote
Base: $100,000 - $120,000
Ote: $120,000 - $160,000
Industry: information technology & services
Product: identity and access management, saas
Our client recently received $100 million in funding and is growing fastThey’re seeking customer success managers to join their teamAs a customer success manager, you will empower senior leaders at large organizations to attain their growth goals by leveraging their cutting edge identity verification softwareYou will be tasked with building, maintaining, and cultivating relationships with their most strategic customersAccounts in your portfolio are public sector clients, with contract value ranging anywhere between $100k to $20 million annually.
Own the relationship and ultimate success of a portfolio of top state and local government customers, including initial onboarding, strategy development, product optimization, and retention
Develop a trusted advisor relationship with clients, understanding their business strategy and kpis
Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption
Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support
Drive customer advocacy in the form of case studies, testimonials, and referrals
Our client offers the next-generation digital identity platform allowing convenient, trusted interactions between individuals and organizationsTheir platform meets the highest standards for online identity proofing and authentication, without compromising access for hard-to-identify groupsIn 2021, they secured $100 million in funding and plan to use the new funding to build out its secure digital identity network by attracting top talent and expanding the number of businesses and government agencies it serves.
For more job or company details click `apply`.
Job type: full-time
Pay: $120,000.00 - $160,000.00 per year
Monday to friday
Customer success: 2 years (required)