Job details
Job type full-time
Full job description
Job title: technical applications scientist ii
Requisition id: 202270br
Location: grand island, ny
About thermo fisher scientific!
Thermo fisher scientific inc(nyse: tmo) is the world leader in serving science, with annual revenue of approximately $40 billionOur mission is to enable our customers to make the world healthier, cleaner and saferWhether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support themOur global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including thermo scientific, applied biosystems, invitrogen, fisher scientific, unity lab services, patheon and ppdFor more information, please visit www.thermofisher.com.
How you will make an impact!
Providing remote pre and post sales technical support of products to customers and field personnel, as well as relaying customer feedback to the organization.
What you will do:
Provide technical support for molecular biology product lines and services by answering customer technical inquiriesInquiries may be received via telephone, email or web chat.
Provide customer support on technical issues by using all available resources, and raise issues or problems when warranted.
Participate in frequent training on products and continuing education on new applications and technologies to remain at the groundbreaking of scientific knowledge.
Accurately record pertinent information from customer contacts in customer relationship management system.
Summarize trends and technology as technical tips, faq’s and troubleshooting guides.
Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
Present technical updates to colleagues and chip in on department meetings.
May present technical and product information at trade shows and in customer field visits.
Participate in additional special team or individual projects.
May be required to perform other related duties as opportunities arise.
How will you get here?
Education
Requires a b.s., b.aOr m.sIn molecular biology or similar field.
Required experience
3+ years of laboratory experience in molecular biology techniques requiredExperience in cloning, protein expression and/or gene expression profiling (rnai, real-time pcr, arrays, etc.)
Preferred experience
A phdOr a phdWith post-doctoral experience.
Prior experience in customer service.
Hands on experience with crispr/cas9-based genome editing.
Experience in an applied science area (i.eFood and animal health, clinical research, diagnostics, etc)
Knowledge, skills, abilities
Shown technical writing capabilities
Ability to quickly learn large amounts of new, sophisticated technical information
Excellent verbal and written communication skills.
Ability to prioritize
Problem-solving ability
Digital literacy, including spreadsheet, database, word processing and internet applications
Thermo fisher scientific is an eeo/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
Accessibility/disability access:
Thermo fisher scientific offers accessibility service for job seekers requiring accommodations in the job application processFor example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairmentsIf you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255 *Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application processMessages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
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Job activity
Posted 23 days ago
