Job details
Job type full-time
Full job description
Role & responsibilities
Purpose: provide customer service, handle order management, provide order status and handle complaints from customers for inr transactions.
Candidate requirement:
Graduate with 4-5 years’ experience in core customer service function
Inr order management, experience in core customer service.
Proven customer service/customer care experience.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiar with crm and erp systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication skills and willing to work on voice profile.
Ability to multi-task, prioritize and manage time effectively.
Working knowledge in customs bonded warehouse would be additional advantage
Working experience should be in pharma/biotech/life science industry
Knowledge required:
Inr order management, experience in core customer service handling end to end transactions in quote to cash.
Skills required:
Order management
Customer service
Issue resolution
Customer retention
Listening skills
Phone skills
Resolving conflict
Multitasking
Positive attitude
Attention to detail
Adaptability
Ability to work under pressure
Computer skills
Hiring insights
Job activity
Posted 15 days ago
