This is a remote position, therefore, the candidate selected will be required to work from homeIn addition, travel is required 60% or more of the time.
Position manages aftermarket account needs and growth for amazon customers within account region.
Define customer specific metrics / contract requirements and implement methodology for collecting, analyzing, and communicating;
Assess performance and identify problem areas periodically;
Take corrective action to address where needed;
Coordinate local dealer teams and coach as needed;
Gather local dealer feedback to better understand site specific behaviors or conditions that may influence performance;
Use qualitative customer data collection (surveys, site visits, webinar / teleconferences) to monitor customer satisfaction;
Analyze data to identify areas of opportunity or improvement;
Identify / prioritize customer needs and match raymond / s&sc solutions to address;
Develop account specific pricing consistent with sales strategy;
Develop account plans to grow existing aftermarket product business and add new aftermarket products where possible in partnership with the rami account manager;
Drive communications to the customer, local dealer and raymond;
Elevate areas of concern and pull in appropriate support personnel as needed.
A bachelor’s degree is required10 or more years of experience in customer service/sales/marketing or related field.
Equal opportunity employer minorities/women/protected veterans/disabled