Salary $55,000 - $65,000 a year job type full-time
Full job description
More about the case manager role
The covid-19 eviction defense project (cedp) seeks qualified candidates with exceptional ability to organize a complex caseload and manage cases from intake through to referral or resolutionThe successful candidate will have a strong record demonstrating an ability to empathize with and interact effectively with people who are experiencing hardship, including the potential loss of housing, collect and organize documentation, manage a busy schedule, utilize multiple service platforms and adapt to a rapidly-changing environmentCase managers will primarily be responsible for managing the most urgent cases, serving tenants who are within days of an eviction or displacement or helping to rehouse those who have already been displacedCedp uses emergency rental assistance funds to help with rehousingCase managers will sometimes meet with groups of tenants in person, and will sometimes be expected to use their personal vehicle to travel to work events, in-person meetings with clients and/or landlords, or to meet with partner organizations.
To further ensure success, candidates are expected to work comfortably under pressure with tight deadlines in a fast-paced environmentYou must exercise sound judgment and have strong written and verbal skills as well as the ability to collaborate with peers and managers to adapt and improve new processesTop candidates will be familiar with basic housing and rental principles, have exceptional time management and organizing skills and be self-motivated and managedSpanish language skills are desired but not requiredWe offer competitive salary and benefits which are detailed below.
As a case manager you will:
Manage fast-paced rental assistance service delivery for those at greatest risk of eviction
Help those expecting or having already experienced displacement find new housing using the emergency rental assistance fund and commitment letter process
Conduct client intake interviews
Review client rental assistance applications
Engage with landlords on behalf of cedp clients
Organize client files in an online database.
Track deadlines and manage calendars for your caseload and occasionally assist with cases from other team members.
Gather/collect, review and log required documents and information to support the accurate and timely processing of cases.
Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams.
Understand key success measures for your role and submit daily and weekly progress reports.
Maintain and update databases and tracking systems accurately and as designated.
Respond to all case-related queries.
Work directly with tenants, landlords and partner organizations to design, schedule and implement in-person events to serve multiple clients, distribute information and/or collect documents and complete applications as needed
Create processes and systems to assist difficult-to-serve clients that may have technology, language, mobility or other barriers
Work on urgent cases that require the ability to pivot quickly and respond completely, even sometimes after normal business hours or on weekends
Ensure efficient and effective administrative information and assistance.
Participate in cedp’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
Case manager requirements:
Bachelor degree or equivalent post-secondary education
Minimum one year of experience in an advocacy, customer service, social services or law related environment.
Analytical thinker with detail orientation.
Demonstrated proficiency working with customer relationship management databases or similar tracking and organizing technologies
Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands.
Ability to work under pressure and meet deadlines.
Ability to work independently and as part of a team.
Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
Brilliant written and verbal communication skills.
Proficient in microsoft office, and the google suite.
A home office setup that includes a private, quiet place to conduct confidential telephone and video-conference sessions and a computer with reliable access to high speed internet.
We’re looking for you if your background and skill sets include:
A background working with diverse communities
Comfort with ambiguity in a fast-paced, all-hands-on-deck environment
Demonstrated passion for social impact and social justice
Willingness and desire to fight for tenants’ rights in a variety of settings
Strong interpersonal skills and the ability to work collaboratively and proactively with a diverse team and clientele
Comfort with and ability to effectively navigate a remote work environment
Our cofounders have collaborated for for more than five years and are committed to building a company where everyone feels seen, and all employees are included in the co-creation of an environment in which they love to work.
At the community fund and cedp you’ll be:
Joining a new firm at its founding and will be able to play a substantial role in its growth
In a social enterprise with a sustainable business model focused on one of the most critical issues in society – access to and preservation of affordable housing
Able to grow within the organization
Part of a diverse team of talented advocates and activists that share your passion for diversity, equity, inclusion and justice.
While this position includes some remote and some in-person work, candidates must reside in the state of colorado and ideally live in the greater denver metro area.
This is not a paralegal or legal positionYou will be interfacing on a regular basis with the legal team, but you will not be performing legal duties
As in-person work is necessary from time to time, the community firm requires all employees to have current covid-19 vaccinations.
The community firm is an equal opportunity employerWe celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits & compensation
Salary range $55,000 to $65,000 per year, based on experience.
Benefits include health, vision, dental, four weeks’ paid vacation, short-term and long-term disability, and 401k.
Job type: full-time
Work location: multiple locations