Position title: relationship manager - nps
Department: direct distribution - nps
Level/ band: 204
Reports to: sale manager
Geographic area covered: as per mapped branch & city
Stakeholder internal: nps sales force
Key result areas
Achieve the set business targets on anp and case count• acquire new customer through following: nps leads / natural market / references /orphan base• fix meetings with the prospects to explain annuity products • implement and adhere to need based selling model• coordinate with nodal officer for closure of policy • ensuring timely issuance of policies by resolving pending etc• render prompt post sales service to all allocated customers with respect to all domains • adhere to the customer touch-point engagement in order to service his portfolio of customers• maintaining the desired persistency ratio • strategize and interact closely with the supervisor on delivering on business nos• work collectively with the supervisor and conduct joint sales calls whenever required • to develop and implement short term and long term plans to achieve sales targets.
Customer orientation & reporting/ (mis)
• adhere to activity management framework advised • follow – up on their database / leads provided by lead management system (orphan/ new prospects• update the lms (lead management system) on a daily basis• adhering to the training road map• providing timely reports to the supervisor / area manager as per the requirement• ensuring compliance to internal sales process • should be process & product champion to ensure adherence to talic policies and procedures• participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelinesHighlight and recommend process gaps, flaws and process changes.
Technical: good knowledge of ms office
• interpersonal skills • communication skills • creative thinking skills • supervising/leadership skills • teamwork skills • influencing skills • relationship building skills • decision making skills • expertise in the usage of ms office • high levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines.
Experience: 1 - 2 yrs
Experience: 1 - 2 yrs