Position title
Assistant key account manager
Department
Hdfc bank – tele vertical
Level/ band
SrExecutive/am
B organizational relationships
Reports to
Area manager
Supervises
C job dimensions
Geographic area covered
Hdfc bank tele floor
Stakeholders internal
Hdfc bank tele supervisors / phone bankers
External
D key result areas
Organization process
Key contributions
Frequency
Training
· prepare training material for new pho n e bankers · certification/ motivation of phone bankers · timely completion of training · coaching callers based on quality scores for improvement · training to improve sales
Daily / monthly
Quality evaluations
§ ensure quality lead generation from the phone banker § ensure regular monitoring of quality of calls and completion of monitoring within defined timelines § timely feedback to caller § collect customer feedback and review scripts regularly § conducting monthly certifications for the unit to assess product/process/ system§ analyze the training requirements bases the feedback shared.
Daily / monthly
Mis
· prepare the quality mis · ensure the mis is published to the relevant stakeholders on time.
Daily/ weekly/ monthly
Others
· assist in preparation of process notes or system requirements · projects to improve overall lead quality
E skills required
Hiring insights
Job activity
Posted 30+ days ago
