Job type full-time
Full job description
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a team manager for salesWe are a group of driven and hard-working individualsIf you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Managers in this role get to:
Impact the business: by driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attritionManage administrative responsibilities: such as attendance tracking, queue administration, and corrective deliveryInfluence the lives of others: develop, train, and manage team membersStrengthen relationships: establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectationsKeep morale high: ensure motivational programs are in place and encourage frequent recognitionsImpact the bottom line: produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observationsDefine sutherland’s reputation: oversee and manage performance and service quality to guarantee customer satisfactionKeep leaders informed: relay important information in the form of timely and accurate reports.
Our most successful candidates will have:
Experience in managing a team of work-from-home direct reports
Experience and knowledge in sales
A bachelor’s degree
Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
Strong customer-orientation when managing communications and issues
The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
Must have completed phase 1 of tmu