Job type full-time
Full job description
Are you a natural communicator and a great listener? do you thrive on a team that`s focused on finding the best solutions for customers? can you remain kind and supportive when customers share their frustrations?
The gaming support specialist is responsible for providing an excellent customer experience and technical support by promptly and accurately responding to customer inquiries/issues via voice and digital channelsSuch platforms may be, but are not limited to: inbound calls, webchat, messaging platforms, social networks and email.
We are looking for tech savvy people to provide customer support and basic trouble shooting for one of the world`s largest gaming platforms companyDue to channels of communication, some responses to customers may represent the client publiclyResponsibilities include: providing each customer with a world class experienceAnswering product and tool related questionsGuiding customers through placing orders, updating account information, and conducting basic troubleshootingThe gaming support specialist will be the front-line responder and act as a consulting concierge for helping customers find the best possible solutionThese options are dynamic and change based on issue, product, service impacting events, and evolution of our client’s service offering.
At sutherland, you can grow your own way, do interesting things, and be yourselfOur teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.
What we offer:
We provide a competitive pay and benefits
You’ll be eligible for medical, dental, and vision benefits, eap, health and wellness programs, and more
And, sutherland has tremendous advancement opportunities – 80% of our frontline leaders have been promoted!
Customer service experience! it is important that we build a team who is well equipped to provide a top-notch customer service experience! we look for people who can engage end-users by conveying empathy, a willingness to help, and expertise.
Tech savvy! we look for someone who has a high level of comfort using many types of digital technologyAdditionally, we look for someone with the ability to look beyond obvious solutions and experiment with different approaches to solving problems to logically troubleshoot technical issues.
Written communication skills! when providing responses through chat and email, there is a need for flawless grammar, spelling and punctuation as well as well-structured responsesThis helps ensure the customer is reading the message as you intended it.
Ability to type a minimum of 40 wpm, but ideally at a rate of 50 wpm
Attention to detail and process adherence
Quick adaptation to process changes as needed
Ability to work independently, self-learner
Requirements to work from home:
Excellent internet connectivity:
Internet access speeds of 2 mbps upload and 10 mbps download – the faster the better!
Wireless and/or satellite internet service providers are not compatible with our systems.
In-house network, and a hard-wired internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
A quiet and distraction-free, secure place to work.
A computer with:
1.6 ghz dual core processor (the faster the processing environment, the better)
4 gb ram
10 gb available hard drive space
One or more available usb ports (2.0 or greater)
2 - 20 inch monitors
A headset to use for training and meetings that is/has:
A smartphone (ios or android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
As a digital transformation company, sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analyticsWe have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.