Job type full-time
Full job description
Softpro is the nation`s leading provider of real estate closing and title insurance softwareA division of fidelity national financial (nyse: fnf), softpro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial real estate transactionsSoftpro is located in north raleigh and is a great alternative to driving in rtp traffic each day!
We recently moved to a brand new workspace with cool features such as team collaboration areas, automatic height-adjustable desks, game room and a market area with gourmet coffee, free sodas and a flavored sparkling beverage system as well as discounted healthy food offerings!
Softpro has received national recognition for our excellent customer service and productsAdditionally, triangle business journal has recognized softpro as one of the best places to work for 8 years in a row!
What are we looking for?
Softpro is seeking an onsite support analyst/trainer to provide onsite support to operations as they implement softpro selectThis position can be based out of any of our offices (raleigh, phoenix or irvine), or remote.
What will i do as an onsite support analyst/trainer?
Provide onsite escrow and/or title support to various direct operations as they go live on softpro select
Assist direct operations with various tasks, including but not limited to, cdf/commercial/order balancing, prelim/commitment, policy production and other related title and closing processes
Document key issues and reporting those to the appropriate parties so that resolution can be reached quickly for the operations
Provide a high level of customer service to each operation assigned to you at all times
Provide additional backup support to the help desk
Additional duties as assigned
Up to 85% us travel when travel restrictions have been lifted.
What skills do i need to be successful as an onsite support analyst/trainer?
2+ years experience with real estate transactions as related to title or closing/escrow production
The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment
Must be familiar / comfortable with working in the microsoft windows operating system and applications
Prior experience with softpro select is a plus!
Join us and live our core values
Deliver amazing customer service, be an awesome teammate, adopt a sense of urgency, innovate to be efficient, produce quality work, take initiative, go the extra mile
Job type: full-time
Work location: multiple locations