Job type full-time
Full job description
Are you a software support professional?
As an application support engineer advanced, you are responsible for assisting customers in the use of tecnomatix, collaborating with support and development management to raise key customer issues; developing technical articles and customer self-help tools; assist in testing and verification of software fixes during the development cycleIrs would occasionally require additional guidance from technical leads, development, and managementArea of customer focus would consist of broad range of products including specialized areasThis person could serve as mentor or focal point for product informationScope of influence could include marketing, development, onsite customers, user groups, and possibly business partners.
Answer 800 number calls and incident reports from customers and provide solutions for their problems
Under minimum direction, analyze customer’s problem and provide a solution or a workaround in a timely manner that meets the customer’s needs
Duplicate client problems provide explicit problem examples to development and write detailed problem and improvement reports
Provide technical assistance to team members on difficult customer problems
Identify critical issues and take ownership for successful resolution of issue while mentoring
Actively participate and seek out plms department opportunities in including product testing, incident report, problem report, and improvement request maintenance, solution article creation, and staff meeting discussions
Recommend improvements to plms objectives
Build technical articles
Train a minimum of 80 hours annually
Expand scope of product knowledge to include additional functional areas, applications, focal points, or modules, while maintaining area of expertise
Contribute positively to plms objectives
Provide accurate exchanges of information that show knowledge of plms processes.
Required knowledge/skills, education, and experience:
2+ years of experience in tecnomatix, upgrades and trouble-shooting related issues required
Strong background in tecnomatix process simulate and tecnomatix plant simulation
Ability to comprehend complex software concepts, database concepts, networking concepts, microsoft windows and linux operating systems
Detailed knowledge of computer systems, i.eApplication installation, use of email, and o/s experience
Requires proficient analytical, writing, and communication skills
Mechanical engineering, mechanical design, computer science degree or equivalent schooling and/or experience
Excellent verbal group presentation and written communications skills
Must be able to work remote (virtual office)
Self-starter, motivated and able to work with a minimum of direct supervision, able to self-learn.
Qualified applicants must be legally authorized for employment in the united statesQualified applicants will not require employer sponsored work authorization now or in the future for employment in the united states.
Preferred knowledge/skills, education, and experience:
Background in microsoft sql or oracle is a plus
Experience in customer support and call tracking system preferred
5+ years of general cad, cam, cae, or pdm experience preferred
Preferred work locations, but not limited to: stLouis, mo; huntsville, al; ames, ia; cypress, ca; cincinnati, oh; plano, tx; or troy, mi.
At siemens we are always challenging ourselves to build a better futureWe need the most innovative and diverse digital minds to develop tomorrow’s realityFind out more about the digital world of siemens here:
Www.siemens.com/careers/digitalminds #li-cd1 #li-remote
Organization: digital industries
Company: siemens industry software inc.
Experience level: experienced professional
Job type: full-time
Equal employment opportunity statement
Siemens is an equal opportunity and affirmative action employer encouraging diversity in the workplaceAll qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Eeo is the law
Applicants and employees are protected under federal law from discriminationTo learn more, click here.
Pay transparency non-discrimination provision
Siemens follows executive order 11246, including the pay transparency nondiscrimination provisionTo learn more, click here.
California privacy notice
California residents have the right to receive additional notices about their personal informationTo learn more, click here.
Posted 19 days ago
Mentor (a Siemens Business) is a global technology leader in electronic design automation software. Our rapidly growing Capital software tools cover embedded software, networks, electrical distribution system & wire harness. They enable companies around the world to develop new and highly innovative electronic and electrical products faster and more cost-effectively.For more details, please do visit www.mentor.com