Job type full-time
Full job description
Are you looking at developing future leaders? come join us at siemens.
Siemens global business services (gbs) is a siemens service company that provides innovative digital solutions and customer-oriented business servicesWith more than 20 years of experience, siemens gbs taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needsIts current portfolio in the areas of finance, hr, supply chain management and engineering services includes smart and digital end-to-end services in the areas of opportunity-to-cash, purchase-to-pay, record-to-report, hire-to-retire, business solutions & services, project services and transformation, digital solutions, and temporary personnelWith about 9,000 employees at nine service centers and more than 40 branch offices around the world, siemens global business services has a global footprintCustomer proximity enables gbs to take on key operations and functions with adaptable, flexible teamsThese teams are ready to act in a changing business environment, take on challenges and fulfil market needs – to enable gbs customers to realize their ambitions.
Change the future with us
To work as part of a team and deliver high quality work by interacting with the customers and providing exceptional service.
Charger monitoring and charger onboarding
Responsible for handling customer queries by following the predefined processes through emails/tickets and hotline ervices
Co-ordination with level 2 and other stake holders for providing appropriate resolution
Excellent communication skills with neutral accent
Timely response to queries from internal customers/ stakeholders
Responsible for achieving the kras/kpis assigned to each one of them
Responsible for addressing or escalating customer related issues to level 2 support / team leader.
We don’t need superheroes, just super minds
Customer service skills.
Fluency in communication skills, written and verbal (spanish and english).
Incident management and call centre application support.
Ms office applications.
Must be fast learner and should be able to think analytically
Flexible to shifts
Result & quality orientation
We’ve got quite a lot to offerHow about you?
This role is based in bangaloreBut you’ll also get to visit other locations in india and globe, so you’ll need to go where this journey takes youIn return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to comeWe’re siemensA collection of over 396,000 minds building the future, one day at a time in over 200 countriesWe`re dedicated to equality and we welcome applications that reflect the diversity of the communities we work inAll employment decisions at siemens are based on qualifications, merit and business needBring your curiosity and creativity and help us craft tomorrow.
Organization: global business services
Company: siemens technology and services private limited
Experience level: experienced professional
Job type: full-time
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