Customer Success Manager

Job details

Job type full-time

Full job description

What we are looking for:
We are seeking a junior customer success manager who can become a trusted advisor and partner to our customersYou will play a crucial role in enabling continuous adoption of our cloud products and ensuring their business outcomes are being achievedIn this role, you will be responsible for building long term relationships, and managing our customer`s onboarding, enablement, adoption, renewals, customer health, and satisfactionYou will play a large role in the feedback loop from customer to product development to ensure our cloud products are meeting the customers needs.
Responsibilities:

Lead and own all post-sales activities in order to create recognizable business value for siemens customers
You will onboard siemens customers with a focus on accelerating their time to value
Focus on connecting the customers business goals with the purchased solution and recognizing areas for growth
Understand the customer requirements and guide the customer to achievable outcomes
Advocate for customer`s needs and provide feedback to internal teams on how we can better serve our customers
Collaborate and execute on the customer success plan (csp) to ensure adoption of siemens solutions
Build deep, positive relationships with customer leads as well as their teams, and work with the siemens account team to maintain high levels of customer satisfaction
You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers

Minimum qualifications:

Minimum 3+ years customer facing role
Experience in customer success, pre-sales, consulting and/or project management
A strong understanding of cloud/ saas technology, digital transformation, the ability to explain how technology drives business value
Highly organized and able to work collaboratively across multiple organizations (sales, product, customer support, partners)
Ability to learn quickly, working in a global team, and manage change effectively
Aptitude to learn technical information quickly
Excellent communication and presentation skills
Strong plm background

Preferred qualifications:

Previous experience with teamcenter and/or other siemens products
Ability to map the customer’s business processes to product capability
Confidence in decision making and customer guidance

At siemens we are always challenging ourselves to build a better futureWe need the most innovative and diverse digital minds to develop tomorrow’s realityFind out more about the digital world of siemens here: www.siemens.com/careers/digitalminds

Where permitted by applicable law, siemens may require employees to be fully vaccinated against covid-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.

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Organization: digital industries

Company: siemens industry software inc.

Experience level: experienced professional

Job type: full-time

Equal employment opportunity statement
Siemens is an equal opportunity and affirmative action employer encouraging diversity in the workplaceAll qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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