Salary $34,200 - $41,800 a year job type full-time
Full job description
Imagine being able to partner with global technology leaders in a company that cares about you – your professional growth, your success, and your community.
We are looking for an associate partner specialist to join our teamToday.
We are servicesourceWe are dedicated to creating success for our clients, the communities around us and each otherWe provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world`s greatest brandsAt servicesource, you will be part of our diversified team that makes an impact for our clientsAll of this is possible because of the talent you have to offer.
The future team member that will love this job will be focused on managing relationships with important channel partners, and supporting a team to grow sales through channel partnersYou would create channel specific sales plays and programs, which requires internal engagement and coaching of the internal sales teamReporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offeringsAlong the way you will have access to world-class training opportunities to grow and enhance your skills and careerAt servicesource, you can truly own your future!
2+ years of prior experience working in a customer service or sales capacity
Experience of high-volume calling
A passion for customer experience
Willingness to learn new technology and data
Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
Experience coaching others or training delivery
Excellent knowledge of ms office programs
Experience using email, phone and video tools
Experience working with salesforce.com or similar crm
Maintain overall ownership and to function as single contact for top channel partners
Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Create talk tracks specifically related to customer health and use predictive data to identify `at-risk` customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of crm hygiene to ensure all relevant data is captured.
May potentially attend vendor events
Our benefits and perks
Various medical, dental, vision plan and life insurance programs
Retirement planning tools including 401(k) savings with matching contributions and health savings accounts
Paid time off, disability programs and paid parental leave.
Birthday time off
Volunteer time off (vto), paid time yearly to volunteer with an organization of your choice.
Rewards and recognition programs
Wellness incentive program
Learning and development programs
Base pay ($34,200- $41,800) / paid hourly ($16.00- $20.00)
Annual bonus potential (target of up to $16,000)
Accommodation and diversity
We have always been and will always be committed to the principle that everyone at servicesource, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are basedYou will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Virtual first and remote work
Servicesource is a virtual first company, which means work outside of an office will be the primary experience for most employees for the foreseeable futureEquipment will be provided, but a space at home to work is requiredUninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.
We can currently conduct business in the following states: tn, ga, co, al, nc, sc, tx, fl, az and msThis list is subject to changePlease inquire with your recruiter for more information.