Job details
Job type full-time
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Full job description
About samesky health
The healthcare system is not created equally: it leaves out people and entire communitiesSamesky health exists to build a healthier, more equitable world, one where no culture is left behindThrough our multiculturally driven experts, data, and technology, we’re fiercely committed to connecting every person to the care they need, exactly when they need it.
At samesky health, we believe connecting cultures is what changes the worldThat’s why we’re built on a foundation of cultural intelligence: our expertise and technology go far beyond communications to deliver culturally inclusive, specific data and analytics for populations who have been overlooked or were never reachable beforeBy striving to understand each individual — clinically, socially, behaviorally, culturally — we personalize every healthcare interaction to create the trusted relationships needed for more impactful, meaningful experiencesWe partner with health plans to provide fresh, effective solutions that drive real results.
Launched in 2017, samesky health engages 2.3 million+ members across 15 states, in 25+ different languagesThe company’s cultural expertise and technology-based solutions enable health plans to grow member engagement, improve quality measures, and increase overall health outcomesWe are on a mission to create cultural connections for a healthier, more equitable worldSamesky health is based in north hollywood, ca.
The product team is looking for a business analyst to help support the creation and delivery of the features on the product roadmapThe ideal candidate is a curious and passionate self-starter who wants to use their talents to help make the healthcare system work better for everyone, including people who have trouble accessing care and navigating the complexities of the system.
The product team works to understand the needs of healthcare members, payers, and providers within our client base and in the broader healthcare marketThen we translate those needs into stories and requirements that can be brought to the engineering team for solution design, estimation, and developmentAfter development is complete, the product team supports quality assurance and user acceptance testing and facilitates delivery of new features to internal and external customers.
We value continuous improvement, empathy, honesty, and work-life balanceTo be successful in this role, the ideal candidate will be an organized problem-solver with exceptional active listening skills and strong written and verbal communication skillsThis role is often required to bridge the gap between business needs and engineering capabilities, so both business acumen and tech-savvy are essential.
Your day-to-day
Represent product in attendance of all scrum ceremonies including daily stand-ups, backlog grooming, sprint planning, sprint demos, sprint retrospectives
Assist with managing the intake backlog, which includes processing new ideas for product changes and new features, new product offerings, and client-specific enhancements that are submitted from across the organization
Lead requirements gathering efforts for specific features including scheduling meetings with stakeholders to understand the business needs, documenting the business requirements, and facilitating grooming sessions with engineering to understand technical feasibility and assist with the creation of technical specifications
Assist with keeping the product roadmap up to date with all new features
Assist with analyzing and prioritizing the features within the backlog to determine what needs should be addressed first and keep stakeholders informed of prioritization decisions and estimated delivery timelines
Facilitate and participate in user acceptance testing including writing acceptance criteria and test cases and obtaining sign-off from stakeholders on new features prior to release
Assist with release planning including the creation of release notes, representing features at change acceptance board meetings, and communicating recent releases to internal stakeholders
Help define and document standard operating procedures for repeatable processes related to the product development lifecycle and enforce adherence to established processes to help the organization mature so that we can operate efficiently at scale
Participate in strategic initiative task teams to advance the big-picture or longer-term goals of the organization, which may involve carving out a limited amount of time each week to work on innovation or passion projects
Participate in the annual performance evaluation cycle process, which includes setting goals for yourself that align to the company’s broader initiatives as well as personal growth goals and regularly checking on progress towards those goals throughout the year
Stay up-to-date on mandatory compliance trainings and other trainings related to company policies and procedures
Support other departments such as growth, marketing, operations, engineering, and others as needed
Your experience
2 or more years experience in product development preferred (entry-level candidates may be considered with relevant internship or course experience)
Familiarity with software development life cycle (sdlc) methodologies
Experience writing business requirements and technical specifications
Experience facilitating qa and/or uat testing
Experience creating wireframes, prototypes, process flows, or other visual artifacts to support business requirements
Exceptional critical thinking and problem solving skills
A collaborative spirit and positive attitude
Attention to detail and the ability to understand nuanced requirements to create the best experience for a diverse user base
Project management skills including the ability to create a project plan with a schedule and track adherence to the plan throughout execution
Time management skills, the ability to prioritize your workload, and the flexibility to be responsive to changes and emerging requests
A pragmatist that can work autonomously to move projects forward
A commitment to lifelong learning and continuous self-improvement
Familiarity with the design thinking model as a human-centered approach to innovation is strongly desired, as we often leverage tools and methods including jobs-to-be-done, creative ideation, personas, user journeys, user research, usability testing and more to understand problems and create the best possible solutions
This position will report to the vp or manager within the product departmentThis is a full-time remote position, although occasional travel opportunities may occur for events such as in-person team building, conferences, client visits, field research, etc.
#li-remote
Some of the great perks of working at samesky health
Low premium medical/dental/vision options for team members & significant contributions toward dependent`s coverage
Generous pto starting at three weeks annually
Ten paid holidays plus two additional flex holidays
Paid parental leave
Student loan contribution program
Stock options
The ability to have a positive impact on people who need it most
The support of a highly dedicated team focused on building the future of healthcare
We encourage you to apply even if you feel unsure about whether you meet every single requirementWe look for people who are passionate about what we do, not just those who check off all the boxes.
Samesky health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
State hiring guidelines
Samesky health hires talent all around the u.sBased on remote/hybrid eligibilitySome roles may carry specific location-based eligibility requirementsOur people operations team can help answer any questions about location after starting the recruiting process.
Please note: although many of our positions are remote, authorization to work in the u.sIs a requirementWe are unable to sponsor applicants for work visas at this time.
Physical demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfullyReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for long periodsThe employee must frequently reach with hands and armsThe employee occasionally is required to use hands to finger, handle, or feel; and talk or hear; stand and walk; bend/stoop/twist/squat/kneel; fine motor manipulationThe employee must regularly lift and move up to 10 pounds and occasionally lift and move up to 30 poundsAnything over the weight limits should be done as a two-person lift or with a mechanical lift.
Work environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWhile performing the duties of this job, the employee regularly works in an indoor environmentOccasionally works near the visual displayThe noise level in the work environment is usually low to moderate.
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Posted 16 days ago
