Salary $66,600 a year job type full-time
Full job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Products and technology
As a member of the support team, you will leverage advanced technical expertise to resolve complex platform-related issues affecting customersAs a dev expert, you will enable customer success by helping our customers to overcome crippling technical challengesYou will provide hands-on troubleshooting, feature explanation, and best practice guidance to the broader technical support team to assist customers during critical and time-sensitive situations while partnering with development teams.
Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing meaningful feedback on a regular basis
Assist with troubleshooting integrations involving third-party apis and implementation of other products.
Liaise and work closely with the internal teams on escalated technical issues and product roadmap changes/new features.
Provide feature explanation and implementation best practices.
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.
Excellent written and verbal communication skills.
Proven analysis, troubleshooting and problem solving skills.
Ability to effectively prioritize and escalate customer issues.
Bachelor`s degree in computer science or equivalent experience
Strong background and solid understanding of object-oriented concepts and languages.
3+ years of prior experience in technical support, a help desk environment.
Strong understanding of rest and soap web-based services, with a working knowledge of wsdl interpretation, generation, and consumption.
Experience troubleshooting internet technologies: http, firewalls, web servers, proxy servers, etc.
In-depth knowledge of database concepts and data management (rdbms) and sql.
We operate 24x7 which can involve working during one of the below shifts (not limited to- shift timing can change) -
Amer hours (eastern standard time - 5.30 pm/6.30 pm ist or pacific standard time – 9 pm/10 pm ist onwards depending on day light savings time)
Emea hours – 12:00 pm/1 pm/2pm ist onwards depending on day light savings time
Apac hours – 5.30 am ist onwards
Work hours can change depending on business requirements.
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.
T his candidate must be a u.sCitizen (u.sBorn or naturalized) who does not hold dual citizenship and agrees to complete a u.sFederal government minimum background investigation (mbi) for a moderate public trust position.
For colorado-based roles: minimum annual salary of $66,600 you may also be entitled to receive bonus, restricted stock units, and benefits.
This candidate must be a u.sCitizen (u.sBorn or naturalized) who does not hold dual citizenship and agrees to complete a u.sFederal government minimum background investigation (mbi) for a moderate public trust position.
If you require assistance due to a disability applying for open positions please submit a request via this accommodations request form.
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