Job type full-time
Full job description
At sms assist, we’re not just in the business of fixing properties—we’re fixing an entire industryTypically, facilities maintenance is tough work—both in the nature of the job (plumbing, hvac, snow removal) and the lack of clarity throughout the experienceWe decided a better way wasn’t only possible, but essentialThrough our award-winning technology platform, built and powered by smsers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on forbes’ cloud 100 list, deloitte’s technology fast 500, chicago crain’s top tech employers, and more, sms assist manages more than 186,000 properties where people live and workOur customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy friday night or a family in florida without power after a hurricaneWe work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them affiliates) in more than 45 trades.
We’re innovators, disruptors, and out-of-the-box thinkersWe set each other up for success in the office and for the perfect spike on the volleyball court during an intramural gameWe’re community volunteers, karaoke partners, and lifelong friendsWe’re passionate about the people we serve, and we give our all because we careWe want to make every property better, and we want your help to make it happen.
*this job is 80%+ on the road within a region.
The field service specialist provides management and oversight within their designated geographic zoneThey build strong relationships, facilitate communications in the field between all key stakeholders, maintain quality control of service vendor performance and resolve problems within the zone.
Communicate and build relationships and trust with the client locations and regional management
Deliver vendor quality control programs within the region
Read, understand and implement detailed facilities maintenance scopes of work and service level agreements
Facilitate communications in the field between team members, sms operations managers, sms service affiliates, client locations
Manage the client; up to and including client regional vice presidents.
Conduct service validations
Train and guide vendors as required
Provide guidance and feedback to sms management
Maintains quality control reports
Prepare vendor score cards
Resolve customer problems by applying resources as necessary
Conduct site surveys for various trades and services
Engage and entertain the customer as appropriate
Attend client district management meetings
Conduct training and presentations concerning scope of work to store personnel
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Travel requirements: extensive travel within assigned geographic regions, including overnight travel
Customer service – advanced
Verbal communication – proficient
Written communication – proficient
Teamwork – proficient
Relationships – advanced
Organizational awareness – proficient
Problem solving – proficient
Process orientation – proficient
Role specific skills
Proficiency in microsoft office tools (word, excel, access, power point)
Able to utilize disc profile tools
Capable of working outside in supervisory-inspection capacity in all weather conditions
Able to climb ladders and perform roof top maintenance inspection tasks
Capable of extensive driving (day, night and inclement) and commercial air travel
Able to travel nationwide on short notice on a limited basis
Excellent driving record
Bachelor’s degree preferred
Other relevant qualifications
Strong multi-unit enterprise facilities management experience preferred in the following skills: landscaping, irrigation, snow-ice programs, interior and exterior facilities management, and janitorial services
Experience in a trade
Retail experience or experience servicing retailers
Experience in facilities industry
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this jobDuties, responsibilities and activities, and schedule may change at any time with or without notice.
Sms assist is an equal opportunity employer (eoe) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.