Job type full-time regular / permanent
Full job description
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs togetherHow? we focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused workWe offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.apply now!
Manage remote implementations of sap concur standard expense service and extended services for north america based clientsManage complete implementations project lifecycle within aggressive timeframe while consistently delivering exceptional levels of work quality & client satisfactionThis position will be based out of concur’s bangalore office and requires working hours & days aligned to support north american clients that are based on the standard/professional platform
Schedule and conduct client project calls: - sample client calls given below, miscellaneous calls might be added
Configuration call: review timelines and key milestones, provide consultation on set up of expense service via the setup wizard, provide access to deployment toolkit, facilitate processing of appropriate system setup forms and address questions
Administrative call: review company card admin & concur reporting tools, provide reporting & support registration assistance
Manage multiple simultaneous implementations with timelinesAddress any issues while adhering to concur’s standard operating procedures (sops)
Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early
Handhold the clients through various stages of the project, and handoff to client support organization.
Communicate project status to implementation services managers & client administrators.
Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
Minimum 4 years of work experienceKnowledge or experience on sap concur products preferredFamiliarity with financial, hr and payroll systems a plus
Previous experience in a role managing projects & interacting with clients on implementations / project management
Full life-cycle financial implementation experience preferred
Proven ability to comfortably discuss accounting and financial concepts with clients, including executives
Excellent communication skills with ability to interact, understand & consult with clients
Strong trouble-shooting skills/problem solving skills
Education and qualification
Bachelor’s degree (regular course), preferably in accounting or information systems / financial background / accounting industry background
Shift timings: night shift 6pm to 3am.
We build breakthroughs together
Sap innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectivelyOriginally known for leadership in enterprise resource planning (erp) software, sap has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience managementAs a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal developmentWhether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deservesAt sap, we build breakthroughs, together.
We win with inclusion
Sap’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their bestAt sap, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potentialWe ultimately believe in unleashing all talent and creating a better and more equitable world.
Sap is proud to be an equal opportunity workplace and is an affirmative action employerWe are committed to the values of equal employment opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilitiesIf you are interested in applying for employment with sap and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to recruiting operations team: email@example.com.
For sap employees: only permanent roles are eligible for the sap employee referral program, according to the eligibility rules set in the sap referral policySpecific conditions may apply for roles in vocational training.
Eoe aa m/f/vet/disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition id: 339304 | work area: customer service and support | expected travel: 0 - 10% | career status: professional | employment type: regular full time | additional locations: #li-hybrid.
Posted 22 days ago
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably