Salary $25,001 - $50,000 a year job type full-time
Full job description
Job id: 2114316
Location: germantown , md , us
Date posted: 2021-09-23
Category: engineering and sciences
Subcategory: field technician
Shift: day job
Minimum clearance required: none
Clearance level must be able to obtain: public trust
Potential for remote work: yes
Saic is currently seeking an experienced, motivated, career and customer service-oriented tier i help desk analyst (mid level) to join our team to begin an exciting and challenging career with saic.
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlledIncludes problem recognition, research, isolation, resolution, and follow-up steps.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Document user issues through the servicenow ticketing system and escalates as required.
Provides first-tier support to end users for either pc, server, or mainframe applications or hardware.
Interact with network services, software systems engineering teams to restore service and/or identify and correct core problem.
Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Contribute to deliverables and performance metrics.
Must possess a bachelor`s degree plus at least 5 years of relevant work experience or equivalent years of experience in lieu of degree.
Comprehensive knowledge in information technology service delivery
Must be able to obtain a public trust
A+ certification or higher desired
Hdi or itil certifications desired
Covid policy: prospective and/or new employees will be required to adhere with saic`s vaccination policyFull vaccination will be required before the start of employment in order to work onsite at an saic locationIf applicable, prospective or new employees may seek an exemption to the vaccination requirement at contact us and must have an approved exemption prior to the start of their employmentEmployees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one`s vaccination status and mandatory weekly or bi-weekly testing.
Target salary range: $25,001 - $50,000The estimate displayed represents the typical salary range for this position based on experience and other factors.
Saic® is a premier fortune 500® technology integrator driving our nation`s technology transformationOur robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutionsUsing our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers` missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunitiesSaic is an equal opportunity employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributorsHeadquartered in reston, virginia, saic has annual revenues of approximately $7.1 billionFor more information, visit saic.com.