Salary $25,001 - $50,000 a year job type full-time
Full job description
Job id: 2112085-3467
Location: alexandria , va , us
Date posted: 2021-09-24
Category: engineering and sciences
Subcategory: solutions delivery
Shift: day job
Minimum clearance required: none
Clearance level must be able to obtain: none
Potential for remote work: yes
The organization is a fast-paced, changing environment supporting dozens of systems serving thousands of users at numerous government agenciesSuperior customer service and verbal skills are requiredThis position requires ability to work independently as well as within groupsAccuracy and close attention to detail, timeliness, and professionalism in all areas of the support activity is imperative.
Work as tier 2 support with advanced knowledge to respond to incoming client and customer requests and tickets (identify, research, and resolve technical support issues)
Act as a direct interface to business users for it support issues
Create user accounts, grant and revoke system access, lock and unlock accounts
Troubleshoot and escalate (as needed) application issues, isolating and diagnosing common incidents.
Guide and support system users.
Required skills and experience
Ability to react to rapid changes in information technology
Ability to maintain customer focus in the midst of difficult circumstances, providing a high level of professionalism and customer service
Ability to manage multiple priorities in a fast-paced environment
Experience supporting large service desk environments
Ability to follow escalation procedures when incidents require referral to the next level of support
Experience working with multitiered ticket handling/resolution systems
Professional oral and written communication skills required
Ability to work well under pressure, meeting multiple deadlines
Ability to work independently with minimum supervision
Familiarity with enterprise information technologies, including desktop and web technologies; on-premises and cloud infrastructures; server configuration, administration, and monitoring; database management systems; and security practices and protocols.
Associates degree required; ba/bs in computer science or related field desired.
Minimum 1 year of experience in a help desk environment required
Strong written communication skills
Familiarity with servicenow and microsoft 365, especially teams, outlook, excel
Experience working in an agile environment
Clearance - must have a current cbp background investigation or be eligible to obtain one
Citizenship - u.sCitizenship required
Covid policy: prospective and/or new employees will be required to adhere with saic`s vaccination policyFull vaccination will be required before the start of employment in order to work onsite at an saic locationIf applicable, prospective or new employees may seek an exemption to the vaccination requirement at contact us and must have an approved exemption prior to the start of their employmentEmployees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one`s vaccination status and mandatory weekly or bi-weekly testing.
Target salary range: $25,001 - $50,000The estimate displayed represents the typical salary range for this position based on experience and other factors.
Saic® is a premier fortune 500® technology integrator driving our nation`s technology transformationOur robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutionsUsing our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers` missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunitiesSaic is an equal opportunity employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributorsHeadquartered in reston, virginia, saic has annual revenues of approximately $7.1 billionFor more information, visit saic.com.