Salary $16 - $18 an hour job type full-time part-time number of hires for this role 1
Full job description
Riverfy is an onsite and remote it support and security software solutions companyOur mission is to help businesses achieve more through the efficient use of innovative technology solutionsWe strive to maintain an impeccable level of service delivered with a sense of warmth and friendliness to our clients.
This is a full-time role located in our pleasant hill, ca office.
About the role:
The primary responsibilities include support of all of our clients` software/hardware and connectivity issuesThe support technician must be able to communicate effectively with our clients to gather detailed information about their issues and resolve in an orderly fashionIn addition, work closely with team members for special projects and resolving complex issuesHelp desk technicians are responsible for monitoring all tickets in our ticketing system and ensuring timely resolution and closureAdditional support responsibilities to include maintaining backups, and onsite visits to clients for maintenanceOn-call support availability is required.
Monitor/assign and respond to tickets submitted through connectwise
Troubleshoot and provide a resolution to user issues
Install or upgrade software/hardware equipment
Assist and train users on a new hardware or software use
Work with software vendors to diagnose and resolve issues
Assist with onsite configurations for bay area clients as needed
Communicate to users at all levels the status of assigned tickets and expected resolution.
Document troubleshooting process and procedures in atlassian
Inform the team of any issues impacting the client
1-5 years experience supporting users in an active directory environment
Strong understanding of microsoft windows operating systems
Strong documentation and communication skills
Proven track record as a team player in a fast-paced environment
Client care experience
Excellent written and oral communication skills required
Job types: full-time, part-time
Pay: $16.00 - $18.00 per hour
8 hour shift
Work location: multiple locations