Job details
Job type full-time regular / permanent
Full job description
Community associate
At regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happierJoin us in one of our regus centre teamsBring more freedom to more people and businessesAnd you’ll be able to work better, faster and happier too.
The opportunity
As a community associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at regus
You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers start coming in thick and fastOne asks you for a changed wifi codeAnother wants to know if his important package has arrivedA woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks?
The mail arrivesYou sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailboxAnd that’s lunch.
Early afternoon, you sit down with the community manager to discuss the organisation of next week’s networking eventYou plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
The day is coming to a closeTime to gently ask the large group in meeting room 3 to start wrapping upYou direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussionOnce the last person has left the building and everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible serviceYou also need to be:
A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic and able to adapt to fast-changing situations
Confident using ms office and other basic it packages
What we offer
On top of a competitive salary package you’ll enjoy:
A bright and inspiring work environment
Training and development opportunities
Hiring insights
Job activity
Posted 15 days ago
Company Description
Regus provides modern, flexible workspace to customers including some of the most successful, entrepreneurs, individuals and multi-million dollar corporations.Our network of 2,600 locations in 106 countries encompasses 43 million square feet of the worlds leading locations, offering convenient, high-quality, fully serviced spaces for people to work, whether for a few minutes or a few years. Companies like Google, Toshiba and GlaxoSmithKline choose Regus so that they can work flexibly and make their businesses more successful as they grow around the world. The key to flexible working is convenience so Regus is open wherever our 2.1 million members need support - city centres, suburban districts, shopping centres and retail outlets, railway stations, universities, motorway service stations and even community centres. With brands including Regus, Regus Express, Signature Group, Open Office, Spaces and Kora within our group, there is something for every business need, from traditional offices to vibrant creative environments that foster creative thinking and collaboration.
