Job type full-time
Full job description
At redtail technology, our goal is to have every one of our customers rave about our products and service! our main purpose is to create a positive experience for every customer so that they can have more productive and successful livesOur products support individuals in the financial industryWe are looking for people who love to smile and make others’ days brighter! we love people who know that details make all the difference, like digging into problems and figuring them out, and who find their groove in a fast paced environmentFoam rockets soaring through the air, slides in the office and puppies playing in the hall are just some of the fun we have while helping customers over the phoneThis is not just a job – this is your first step in a long lasting career where you will learn and grow with our team!
Customer experience specialist
➔ 1+ years customer care support—experience supporting web-based applications preferred
➔ working knowledge of ms office—experience in help desk software ideal.
➔ technical or troubleshooting background in a call center environment
Who you are:
Enthusiastic: you find the bright side and like showing it to our customersYou love getting things done and fixing problemsYou can help our customers with issues quickly and you thrive in a busy environment.
Proactive: you take initiativeYou like to push yourself to be the best you can beYou help our customers with issues quickly and are responsible about following up on something you`ve started.
Quick learner: you’re curious about how things workYou like learningYou like teachingYou like technology and the internet.
Flexible: you understand that change is a great thing that only helps us growYou like multitasking.
Great communicator: you like talking on the phoneYou like writing emails and correspondenceYou’re clear, concise and know how to make someone smile through messages.
Creative: troubleshooting unique issues is excitingFinding solutions to problems is your cup of tea.
Team player: you love working in a team and can’t imagine it any other wayYou truly care about the success of your fellow team membersYou don’t mind taking a few minutes of your time to share what you know.
Leadership: you are always looking for ways to grow individually and help othersYou’re dedicated and care about the success of our companyYou look for ways that we can improve.
What we offer:
A vibrant company culture and a dog-friendly work environment, complete with a game room and a fully-stocked kitchen!
An extensive benefits package including medical, dental, vision 401 (k), life/ltd, good wages and many other fun perks!
Generous gym and smart phone reimbursement program
A creative environment where we enjoy hanging out, sharing ideas and learning from each other.
A mid-sized company that feels like a small community of friends.
We’re interested in filling these positions quickly.
We have a few openings because we are growing! if you’re looking for a great place to work – apply today!