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Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every clickOver 5000 businesses are spending an average of 3.3% less and closing their books 8 times faster, thanks to ramp’s finance automation platform that enables billions of dollars of purchases each year.
Founded in 2019, ramp has seen nearly 10x year-over-year growth which has led to a valuation of $8.1 billion in just over 3 yearsIts investors include founders fund, stripe, citi, goldman sachs, coatue management, d1 capital partners, redpoint ventures and thrive capital, as well as over 100 angel investors who were founders or executives of leading companiesThe team is made up of talented leaders from some of the leading financial services and fintech companies—capital one, stripe, affirm, goldman sachs, american express, visa—as well as high-growth technology companies like facebook, spotify, zendesk, uber, dropbox, and instacartRecently named fast company’s most innovative finance company, ramp is nyc’s fastest-growing startup and america’s fastest-growing corporate card.
About the role
Ramp is looking for a foundational leader to scale our risk operations organization and help ramp grow 10xYou will build and manage a team of underwriters, customer management risk specialists and risk operations analysts to ensure risk policies and procedures are executed efficientlyYou will use data and analytics to identify opportunities, prioritize solutions and partner with product and engineering leads to build a best in class tooling and infrastructure to efficiently manage the risk policies.
What you’ll do
Develop a deep understanding of ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across corporate credit card and bill pay products by developing and implementing them
Build and manage a team of underwriters, risk management specialists and fraud operations specialists
Partner with product and engineering to build best in class risk tooling to increase operations efficiency
Partner with risk strategy and decision science teams to create a closed loop process to enhance policies and procedures
Leverage data and analytics to evaluate and prioritize solutions to improve efficiency
Research emerging underwriting and fraud trends to innovate on ramp`s decisioning systems and policies
What you need
Minimum 8 years of experience in risk operations
Minimum 3 years of experience in managing and building risk operations teams
Exceptional ability to draw key insights from both quantitative and qualitative data
Experience collaborating closely with teams outside of support
Strong background in customer support via email and phone
Excellent written and verbal communication skills
Investigative and critical thinking skills
Ba/bs from an accredited university
Nice to haves
Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
Experience in high growth startups
Experience building complex financial products
Experience with zendesk tooling
Knowledge of sql or python
Ramp benefits (for u.sBased employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
Onemedical annual membership
401k (including employer match)
Unlimited pto
Annual education reimbursement
Wfh stipend to support your home office needs
Monthly wellness stipend; headspace annual membership
Parental leave
Relocation support
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Job activity
Posted 30+ days ago
