Job type full-time
Full job description
Explore hyderabad’s vibrant culture from our hotel in banjara hills
Located in hyderabad’s upscale banjara hills neighborhood, the radisson blu plaza hotel hyderabad banjara hills offers a tranquil stay near the bustling city centerTravelers appreciate our proximity to major businesses, notable shopping malls, movie theaters, and gourmet restaurants.
The radisson blu plaza hotel hyderabad banjara hills features 158 rooms and suites suitable for business or leisure travelersOffering stylish settings and diverse cuisines, our two on-site restaurants put delicious dining within easy reach while you’re in townChill restaurant & terrace features indian and international cuisines as well as the super breakfast buffet every morningFor expertly crafted chinese, japanese, and thai dishes, you can visit holy basil.
Areas of responsiblitiy
§ handles incoming phone calls in a dynamic and efficient manner.
§ maintains the guests database as appropriatePerforms routine sales and marketing tasks in conjunction with the databaseEgMail-outs, follow up and correspondence.
§ assists with operations when necessarySupervisors all room set ups and final presentations before client entersOpens and inspects all rooms at the start of each day to ensure they are in accordance with event order.
§ maintains an efficient filing system for the conference department.
§ ensures adequate supplies of all stationary items, including brochures, sales kits, convention packs, fact sheets, slides etc.
§ prepares statistics and assists in the gathering of statistics for preparation of the sales and marketing monthly reports.
§ generate conference event orders 7 days prior to the eventGenerates conference signage for main lobby, pre-function area and conference rooms.
§ co-ordinates with the finance department; receipt of deposits, set up and maintaining of accounts, finalising accounts for clients and follow up of outstanding accounts.
§ achieves individual and team goals by negotiating convention related business
§ achieve potential key accounts and develops strategies to prioritise and penetrate those accounts
§ seeks information from convention planners about their needs
§ tailors the sales presentation/proposal to address priorities identified by the customer
§ makes outside sales calls on prospective convention customers
§ negotiates contracts with key customers
§ conducts on-site client inspections to illustrate available services
§ monitors customer satisfaction with convention and group business; follows-up with key contracts on a regular basis to assess satisfaction
Creates 100% guest satisfaction by providing the yes i can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
§ gives personal attention, takes personal responsibility and uses teamwork when providing guest service
§ listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
§ provides yes i can! genuine hospitality and teamwork on an ongoing basis
§ assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% guest satisfaction
§ performs other duties required to provide the service brand behavior and genuine hospitality
§ minimum one year hotel catering or convention experience
§ local market knowledge preferred
§ able to collaborate effectively with other hotel employees and managers to ensure teamwork
§ proficient computer skills including microsoft office suite
§ strong verbal and written communication skills
§ strong negotiation skills
Posted 6 days ago