Job type full-time
Full job description
Company: qualcomm india private limited job area: engineering group, engineering group > software applications engineering general summary: provides technical expertise of software systems through sales presentations, product demonstrations, installation, and maintenance of company productsAssists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutionsEnsures that the application/solution is functioning according to specificationsMay provide software development and consultation to prospective users and/or product capability assessment and validationAssists customers with any questions, issues, debugging, or troubleshooting regarding software systems and applicationsMinimum qualifications:
Bachelor`s degree in engineering, information systems, computer science, or related field and 4+ years of software applications engineering, software development experience, or related work experience.
Master`s degree in engineering, information systems, computer science, or related field and 3+ years of software applications engineering, software development experience, or related work experience.
Phd in engineering, information systems, computer science, or related field and 2+ years of software applications engineering, software development experience, or related work experience.
3+ years of experience with programming language such as c, c++, java, python, etc.
2+ years of experience with debugging techniques.
8+ years of software applications engineering, software development experience, or related work experience.
2+ years of experience in a customer-facing role.
1+ year of work experience in a role requiring interaction with leadership.
Principal duties and responsibilities:
Provides timely and accurate answers to complex customer inquiries.
Guides less experienced engineers in responding to customer inquiries.
Proactively identifies customer problems and recommends solutions that meet customer needs.
Provides customer input to design engineering team regarding modifications to qualcomm solutions and suggests design solutions.
Performs root cause analyses on complex customer problems to identify underlying issue.
Integrates qualcomm software to customer requirements.
Works with development team to customize qualcomm software to meet customer requirements.
Debugs complex issues in customer software systems; works with development team to identify issues.
Serves as a technical expert to sales and marketing teams when discussing needs and requirements of low priority customers.
Drives technical conversation in design reviews, project reviews, and project meetings to monitor effectiveness of software functionality in meeting customer needs.
Acts as a tech lead on mid-sized to large projects and owns the outcome of the project.
Demonstrates advanced knowledge of debugging techniques for a specific work area (e.g., wi-fi, bluetooth), and shares this knowledge with others in team.
Owns one or more software modules and recommends appropriate modifications and enhancements in light of customer needs.
Oversees the publication (e.g., writing, reviewing, editing) of product technical documentation for a given tech area.
Demonstrates qualcomm products and offerings to customers and explains technical value proposition.
Meets with other teams (e.g., sales, product management) to determine techniques to address customer needs (e.g., pain points).
Level of responsibility:
Working independently with little supervision.
Making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levelsMay require strong negotiation and influence, communication to large groups or high-level constituents.
Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
Completing tasks that do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach; mistakes may result in significant rework.
Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.
Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required.
Occasionally participates in strategic planning within own area affecting immediate operations.
The responsibilities of this role do not include:
Financial accountability (e.g., does not involve budgeting responsibility).
Applicants: if you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applyingIf you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call qualcomm’s toll-free number found here for assistanceQualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplaceQualcomm is an equal opportunity employer and supports workforce diversityTo all staffing and recruiting agencies: our careers site is only for individuals seeking a job at qualcommStaffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicitedQualcomm does not accept unsolicited resumes or applications from agenciesPlease do not forward resumes to our jobs alias, qualcomm employees or any other company locationQualcomm is not responsible for any fees related to unsolicited resumes/applicationsIf you would like more information about this role, please contact qualcomm careers .
Posted 2 days ago