Salary $26 - $31 an hour job type full-time
Full job description
Work from your home while making a difference with the nation’s elite telephonic behavioral health organization!
Protocall services, is a national leader in crisis intervention, assessment and access services to the behavioral health fieldWe are also 100% remote! as we continue to grow our team, our employees’ health and safety remains a top priority, and our years of experience supporting a remote workforce has allowed our staff to continue taking calls from the comfort of their homes without risking themselves or their loved ones by attempting to come to an officeOur close-knit community supports each other virtually, maintaining a culture of connection and engagement.
Established in 1992, protocall’s customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizationsProtocall answers calls on behalf of over 400 organizations who look to our call takers to provide effective and compassionate access to services 24 hours a day, 7 days a week, as coverage that they typically could not otherwise afford.
Protocall services is made up of a resilient team who works around the clock to provide immediate support for those in crisis, who are located all over the countryThink of us as mental health first aid on a paramedic scale; we are telephonic first responders to people in needWe’re looking for master`s-level counselors and social workers to provide crisis counseling services to consumers nationwideRemote workers are highly independent and technologically savvy, with a private work space available.
At protocall, you will learn how to effectively navigate urgent and emergent mental health situations with confidence as one of our crisis intervention professionalsThrough our rigorous 6-week training and 6-month orientation period, you will be trained at the elite level of the nation’s leading telephonic behavioral health organizationWe are protocall’s crisis counselors.
While the nature of this work can be stressful, our leadership team has your back with in-the-moment support, monthly one-on-one supervision, weekly groups with peers, great benefits, and competitive compensationPlease see the below graphic on how you can boost your base pay with differentials.
What does an average day look like for a remote crisis counselor?
Our remote call takers operate from a private home office using our telecommuting equipment, but they are strongly connected to the call center through our technology and chat systemCrisis counselors receive calls from working professionals with anxiety, college students in distress, consumers in recovery, people with thoughts of suicide, and a myriad of other mental health-related presentationsWe experience all levels of acuity - from routine counseling requests to someone who is in immediate dangerDuring an interaction with a client, you will learn to simultaneously speak with consumers over the phone, access information on available resources, manage documentation, collaborate with colleagues for support, and guide callers to their next step…all while talking someone through a critical moment in their lifeOur crisis counselors do not carry a caseload and once the immediate work is done with that caller, follow up is arranged with our partnersYou will start each new work day fresh without anything left over from the previous shiftAs a remote crisis counselor, you are able to work independently, troubleshoot technology, and stay in touch with supervisors and colleagues to continue contributing to the team environment.
This work will teach you to literally talk people off of ledges, help others through job or love loss, grief, loneliness, anxiety, from callers who may be children, college-aged, or retireesWe talk with people looking for recovery options, counseling, or legal services through their eapsCrisis is a spectrum, but our training and intervention are thorough and leading in the fieldIf you want to learn crisis intervention, you have come to the right place.
You must have an msw, psyd, or phd in behavioral health field or m.aOr m.sIn behavioral health with a clinical practice emphasis from a program that is accredited by coamfte, cacrep, or core.
You must be licensed as a limited or fully licensed social worker or counselor according to your state licensing board requirements.
We are looking for clinicians who thrive in a fast paced environment that serves people in crisis.
Our clinicians work from a brief, solution-focused model to best assist as many of our callers as possibleWe operate as first responders, while maintaining an unfailing commitment to quality care.
We move fast, much like paramedics or er nursesWe need folks who are able to multitask while remaining present and attuned to callers who may be in their darkest hour, and be ready to do it again the next day.
We do all of our documentation while on and between callsThat means navigating all of our systems and entering information quickly.
Crisis is 24/7/365 and so are weWe don’t do traditional schedulesOur folks thrive working full-time (32 or 40 hours) in afternoon, evening, and overnight shifts, with one weekend day required every weekSchedules are consistent.
While working from home, to maintain hipaa compliance and focus, we ask our clinicians to have a private office space with a door, with business internet with 10mb speeds or higher, not susceptible to frequent outagesBecause our systems run through the internet, it cannot be satellite or cellular hotspotsStatic ip address and business class internet is requiredThis job is high-tech and requires multitasking.
Ability to work safely from home
Full benefit program that includes medical, dental, life insurance, 401k, std/ltd and eap services
An accrued planned time off package that earns up to 4 weeks of vacation during your first year
Professional licensure supervision stipend available, if needed.
A team-oriented culture of leading crisis intervention specialists with a supportive supervisory team and accessible ceo
Opportunities for advancement within our unique company
Company-matched student loan repayment
Protocall services incIs an equal opportunity employerWe believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.