Area service manager, mv biomedical services (pa)
If you are a colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon requestYou may contact 888-367-7223, option 5, for assistance.
In this role, you have the opportunity to
We challenge you to join philips healthcare as an area service manager supporting comprehensive multi-vendor biomedical accounts at hospitals in the pa marketsAs the single point of contact representing philips healthcare, you will use your managerial skills in driving your team to provide best in class customer service! as part of the customer service organization, you will contribute to providing the right data, context, and approach, which will change the way we do business and make a difference for your customers.
You are responsible for
People leadership (managerial courage, command skills, developing direct reports and others, building effective teams)
Effectively recruit, onboard, and integrate new hires onto team
People performance management (ppm)
Develop and retain top talent (top 20%)
Identify and address poor performance
Coach and develop direct reports
Lead and cultivate a culture of philips values and integrity
Communicate our business strategy and link bmet work and accountability
Participate in customer care team (cct) activities and operate cross-functionally in the zone with sales
Create a team environment that fosters common purpose at the bmet level and promotes job satisfaction, customer focus, and increased productivity
Understand and utilize motivational tools to drive desired team, region, and zone behaviors and results (i.eSimplicity points, communication plans, etc)
Complete 2021 kars/smart goal assignments and mid-year ppm evaluations and ensure employee development plans are in place for all direct reports
Customer ownership (customer focus, composure, negotiating, business acumen)
Own and drive business strategy and results
Develop and implement service strategy to achieve customer loyalty
Manage customer relationships and effectively partner with sales counterparts
Drive a customer solution focused operating model within the region/zone
Drive strong customer satisfaction results
Ensure escalation processes are followed
Attend all customer meetings as applicable
Own and drive operational performance and compliance
Become infoview (asset management software) super-user
Partner effectively with business operations to drive efficiencies, productivity, and the execution of business commitments
Be prepared for and successfully complete all annual internal and external quality surveys
Drive accountability within your team to ensure that all operational metrics are met
Ensure region/sites adhere to all regulatory and compliance requirements and execution
Complete and understand all training assigned through training management system (tms) on or by due date.
Ensure your team submits billable “out of contract” expenses monthly and billable swo repair events upon completion
Adhere to the customer service and philips expense guidelines.
Maintain documentation for vehicle operation and submit mileage reports per company policy (if applicable).
Understand customer contract entitlements and ensure your team meets required response times, deliver service per the customer entitlement, and obtains pos for any service delivered outside of customer entitlements.
Ensure your site leaders maintain an accurate current inventory of equipment, submits timely quarterly reconciliations, recommends equipment coverage adjustments as appropriate
Ensure that pms are performed properly and completely including use of pm labels.
Ensure your sites have clean and organized shops that maximize efficiencyEnsure that all equipment is properly labeled with applicable repair status (i.eIn process repairs, parts ordered, etc.)
Financial accountability (drive for results, business acumen, decision quality)
Owns and drives financial business results for region to meet/exceed aop targets for revenue, cm rate, and gross margin
Develop business plans to drive growth and productivity while improving efficiencies and controlling expenses (i.eReduced material, labor, and purchased services spend)
You are a part of
You will have direct responsibility for leading, managing, and coaching a team of 20-25 biomedical engineers plus support positions in the delivery of world class customer service all assigned accounts.
You will be part of the north american healthcare sales and service organizationWorking within this group, you would benefit from the team`s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratingsIn a `one team` culture, you will have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.
To succeed in this role, you should have the following skills and experience
Bachelor`s degree; mba preferred
Minimum of 5+ years leadership experience in healthcare services and/or equipment sales
Experience managing a p/l business
Ability to develop and implement strategic initiatives to generate growth in revenue
Ability to partner with all levels of management
Ability to manage multiple tasks simultaneously in a demanding environment
Demonstrated ability to interface with customers effectively and always instill confidence in any situation
Demonstrated ability to motivate and lead field service engineers and biomedical engineers to achieve targets
Physical demands and work environment:
Travel to the customer site, zone office or identified locations for meetings, training and business needs
Position must reside within the region territory
Us work authorization is a precondition of employmentThe company will not consider candidates who require sponsorship for a work-authorized visa.
Candidate must live in the pa area (ideally, harrisburg, lancaster, allentown, or scranton) or consider relocation.
In return, we offer you
The opportunity to grow in your profession while working closely with our customers to ensure their overall satisfaction.
Why should you join philips?
Working at philips is more than a jobIt’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuumOur people experience a variety of unexpected moments when their lives and careers come together in meaningful waysLearn more by watching this video.
To find out more about what it’s like working for philips at a personal level, visit the working at philips page on our career website, where you can read stories from our employee blogOnce there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
Call to action / contact
Find out more info about philips at www.philips.com/na/careers.
It is the policy of philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, philips is committed to a diverse workforceIn order to ensure reasonable accommodation for individuals protected by section 503 of the rehabilitation act of 1973, the vietnam veterans` readjustment act of 1974, and title i of the americans with disabilities act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal employment and opportunity employer/disabled/veteran
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