At pnc, our people are our greatest differentiator and competitive advantage in the markets we serveWe are all united in delivering the best experience for our customersWe work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s successAs a loan support associate - retail lending within pnc`s unsecured originations client loan advisors team, you will be based in pittsburgh, pa, columbus, oh, tempe, az or tx.
The hours for this position are 11:00 am est - 8:00 pm est, monday - friday.
In this position you will assist the underwriting team, internal partners and customers through the process of obtaining or clarifying documentation needed to complete loan documents, as well as facilitating personal and auto loan closings.
Executes standard transactions/processes utilizing standard proceduresMay have specific responsibility for specialized product or functional areaMay have responsibility for assigned accounts or portfolio.
Processes and/or reconciles transactions in accordance with established policies and proceduresPartners with internal and/or external business partners to route communications, documents or other action items to complete transactionsIdentifies and may address or resolve exceptions; escalates appropriatelyMay interact with customers and have assigned accounts or portfolio.
Ensures the appropriate materials and documentation are available to complete transactions.
Provides responses and documentation to inquiries and ad hoc requestsCompletes research and provides feedback on workflow and work received.
Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
Pnc employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer focused - knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing risk - assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support pnc`s enterprise risk management framework.
Accuracy and attention to detail – understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Decision making and critical thinking – understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Effective communications – understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Flexibility and adaptability – knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
Managing multiple priorities – ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Operational functions – knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
Problem management process – knowledge of and ability to bring a reported problem to successful resolution.
Products and services – knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
Standard operating procedures – knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Roles at this level typically do not require a university / college degree, high school diploma or ged, however may require related experience or product knowledge to accomplish primary dutiesTypically new to pnc .
Disability accommodations statement:
The pnc workplace is inclusive and supportive of individual needsIf you have a physical or other impairment that might require an accommodation, including technical assistance with the pnc careers website or submission process, please call 877-968-7762 and select option 4: recruiting or contact us via email at email@example.com.
The human resources service center hours of operation are monday - friday 9:00 am to 5:00 pm et.
Equal employment opportunity (eeo):
Pnc provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the california consumer privacy act privacy notice to gain understanding of how pnc may use or disclose your personal information in our hiring practices.
Posted 10 days ago